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Hi Nelson,<br><br>
"example.com #2" is the ticket number. Your RT
installation is named 'example.com' and the ticket number is '2'.
This number in the subject line of any replies to RT will associate the
message with ticket #2 instead of creating a new ticket.<br><br>
Regards,<br>
Gene<br><br>
At 10:24 AM 4/7/2008, Nelson Pereira wrote:<br>
<blockquote type=cite class=cite cite="">
<font face="arial" size=2 color="#000080">When the requester receives the
response back on a –action correspond, with a subject line of
[example.com #2] AutoReply: testing111 and they get this message:<br>
What stipulates the formatting of the subject line? I would like it
to be a ticket number not example.com #2….<br>
<br>
<br>
</font><font face="Courier New, Courier" size=2>Greetings,<br>
<br>
This message has been automatically generated in response to the creation
of a trouble ticket regarding:<br>
"testing111",<br>
a summary of which appears below.<br>
<br>
There is no need to reply to this message right now. Your ticket
has been assigned an ID of [example.com #2].<br>
<br>
Please include the string:<br>
<br>
[example.com #2]<br>
<br>
in the subject line of all future correspondence about this issue. To do
so, you may reply to this message.<br>
<br>
Thank you,<br>
otrs@protus.org<br>
</font><font face="arial" size=2 color="#000080"> </font>
</blockquote>
<x-sigsep><p></x-sigsep>
<br>
-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
San Diego State University</body>
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