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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Oups… I was piping it.. so the
command looks like this to retrieve messages from the pop3 mailbox :<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>/usr/bin/fetchmail -f
/opt/rt3/.fetchmailrc -a -m "/etc/smrsh/rt-mailgate --queue general
--action correspond --url http://localhost/rt3" > /dev/null<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Then in the /opt/rt3/fetchmail log file, I
get this error:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>404 Not Found<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>fetchmail: reading message
otrs@exmail.protus.org:1 of 2 (11154 octets) (log message incomplete)fetchmail:
MDA returned nonzero status 75<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>fetchmail: not flushed<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>..........An Error Occurred<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>=================<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>404 Not Found<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>fetchmail: reading message
otrs@exmail.protus.org:2 of 2 (11146 octets) (log message incomplete)fetchmail:
MDA returned nonzero status 75<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>fetchmail: not flushed<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I finaly got it working …..<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The problem was the URL… for some
reason, fetchmail does not like to have http://locahost/rt3, rather, it
wants <a href="http://192.168.5.5/rt3">http://192.168.5.5/rt3</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>So since I use –correspond, I should
see an email going back to the requester right?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>But this is not happening….<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3 color=navy
face="Times New Roman"><span style='font-size:12.0pt;color:navy'><o:p> </o:p></span></font></p>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><st1:PersonName w:st="on"><b><font size=2 color="#000033"
face=Verdana><span style='font-size:10.0pt;font-family:Verdana;color:#000033;
font-weight:bold'>Nelson Pereira</span></font></b></st1:PersonName><font
color=navy><span style='color:navy'> </span></font><font size=1
color="#000033" face=Verdana><span style='font-size:7.5pt;font-family:Verdana;
color:#000033'><br>
Senior Network Administrator <br>
<br>
Protus IP Solutions Inc. <br>
<a href="mailto:npereira@protus.com">npereira@protus.com</a> <br>
phone: 613.733.0000 ext.528 <br>
MyFax: 613.822.5083 <br>
<a href="http://www.myfax.com">www.myfax.com</a> <br>
<br>
Refer your friends and colleagues to MyFax! <br>
<a href="http://www.myfax.com/referral_program.asp" target="_blank">Click
here for more information.</a> </span></font><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
</td>
<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'><a href="http://www.myfax.com"><span
style='text-decoration:none'><img border=0 width=233 height=60
id="_x0000_i1027" src="cid:image001.gif@01C89887.ABA4A480" alt=www.MyFax.com></span></a><o:p></o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b><st1:PersonName w:st="on">Nelson Pereira</st1:PersonName><br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, April 07, 2008 8:05
AM<br>
<b><span style='font-weight:bold'>To:</span></b> Vitaliy Okulov<br>
<b><span style='font-weight:bold'>Cc:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] Need RT to
fetchmail...</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Ok, I tried this and im getting this error
in the fetchmail log…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>fetchmail: 2 messages for otrs at
exmail.protus.org (22300 octets).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>sh: -c: line 0: syntax error near
unexpected token `|'<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>sh: -c: line 0: `|/etc/smrsh/rt-mailgate
--queue general --action correspond --url http://localhost/rt3'<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>...fetchmail: reading message
otrs@exmail.protus.org:1 of 2 (11154 octets) (log message incomplete)fetchmail:
error writing message text<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>fetchmail: MDA error while fetching from
otrs@exmail.protus.org<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>fetchmail: Query status=6 (IOERR)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Vitaliy Okulov
[mailto:vitaliy.okulov@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Saturday, April 05, 2008
2:21 AM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Nelson
Pereira</st1:PersonName><br>
<b><span style='font-weight:bold'>Cc:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] Need RT to
fetchmail...</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Sample config:<br>
<br>
/usr/bin/fetchmail -f /opt/rt3/.fetchmailrc -a -m
"/opt/rt3/bin/rt-mailgate --queue General --action correspond --url <a
href="http://localhost/">http://localhost/</a>" >/dev/null<br>
<br>
cat /opt/rt3/.fetchmailrc <br>
set logfile=/opt/rt3/fetchmail<br>
poll <a href="http://pop.mail.com">pop.mail.com</a> proto pop3 user <a
href="mailto:rt3@mail.com">rt3@mail.com</a> with pass "blabla" to rt3
here<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><span class=gmailquote><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>2008/4/4, <st1:PersonName w:st="on">Nelson Pereira</st1:PersonName>
<<a href="mailto:npereira@protus.com">npereira@protus.com</a>>:</span></font></span><o:p></o:p></p>
<div link="#0000ff" vlink="#800080">
<div>
<p><font size=2 face="Arial [monotype]"><span style='font-size:10.0pt;
font-family:"Arial \[monotype\]"'>Hi all,</span></font><o:p></o:p></p>
<p><font size=2 face="Arial [monotype]"><span style='font-size:10.0pt;
font-family:"Arial \[monotype\]"'> </span></font><o:p></o:p></p>
<p><font size=2 face="Arial [monotype]"><span style='font-size:10.0pt;
font-family:"Arial \[monotype\]"'>Finaly got it all setup with the instructions
on wiki on a RHEL5 fresh…</span></font><o:p></o:p></p>
<p><font size=2 face="Arial [monotype]"><span style='font-size:10.0pt;
font-family:"Arial \[monotype\]"'> </span></font><o:p></o:p></p>
<p><font size=2 face="Arial [monotype]"><span style='font-size:10.0pt;
font-family:"Arial \[monotype\]"'>I have went through all the manual
instructions and everything seems well.</span></font><o:p></o:p></p>
<p><font size=2 face="Arial [monotype]"><span style='font-size:10.0pt;
font-family:"Arial \[monotype\]"'> </span></font><o:p></o:p></p>
<p><font size=2 face="Arial [monotype]"><span style='font-size:10.0pt;
font-family:"Arial \[monotype\]"'>Now, I need RT to fetch the emails from a
POP3 box and bring them into RT.</span></font><o:p></o:p></p>
<p><font size=2 face="Arial [monotype]"><span style='font-size:10.0pt;
font-family:"Arial \[monotype\]"'> </span></font><o:p></o:p></p>
<p><font size=2 face="Arial [monotype]"><span style='font-size:10.0pt;
font-family:"Arial \[monotype\]"'>How can I achieve this? Is there docs on this
setup?</span></font><o:p></o:p></p>
<p><font size=2 face="Arial [monotype]"><span style='font-size:10.0pt;
font-family:"Arial \[monotype\]"'> </span></font><o:p></o:p></p>
<p><font size=2 face="Arial [monotype]"><span style='font-size:10.0pt;
font-family:"Arial \[monotype\]"'>Thansk</span></font><o:p></o:p></p>
<p><font size=2 face="Arial [monotype]"><span style='font-size:10.0pt;
font-family:"Arial \[monotype\]"'> </span></font><o:p></o:p></p>
<p><font size=2 face="Arial [monotype]"><span style='font-size:10.0pt;
font-family:"Arial \[monotype\]"'> </span></font><o:p></o:p></p>
<p style='margin-bottom:12.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0>
<tr>
<td style='padding:0in 0in 0in 0in'>
<p><st1:PersonName w:st="on"><b><font size=2 color="#000033"
face="Verdana [microsoft]"><span style='font-size:10.0pt;font-family:"Verdana \[microsoft\]";
color:#000033;font-weight:bold'>Nelson Pereira</span></font></b></st1:PersonName>
<font size=1 color="#000033" face="Verdana [microsoft]"><span
style='font-size:7.5pt;font-family:"Verdana \[microsoft\]";color:#000033'><br>
Senior Network Administrator <br>
<br>
Protus IP Solutions Inc. <br>
<a href="mailto:npereira@protus.com" target="_blank">npereira@protus.com</a> <br>
phone: 613.733.0000 ext.528 <br>
MyFax: 613.822.5083 <br>
<a href="http://www.myfax.com" target="_blank">www.myfax.com</a> <br>
<br>
Refer your friends and colleagues to MyFax! <br>
<a href="http://www.myfax.com/referral_program.asp" target="_blank">Click
here for more information.</a> </span></font><o:p></o:p></p>
</td>
<td style='padding:0in 0in 0in 0in'>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'><a
href="http://www.myfax.com" target="_blank"><span style='text-decoration:
none'><img border=0 width=233 height=60 id="_x0000_i1025"
src="cid:image001.gif@01C89887.ABA4A480" alt=www.MyFax.com></span></a><o:p></o:p></span></font></p>
</td>
</tr>
</table>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><o:p></o:p></span></font></p>
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