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By default RT won't send an e-mail notification to the person who made
the changes, it assumes that the person already knows about the
changes. So if you are both the requestor and the person updating
the ticket, don't expect to get any notifications (it's more realistic to
use 2 different accounts for testing, anyway). You can change this
behavior by use of the NotifyActor setting in the config file.
Another thing that is going save you hours of scratching your head is to
set RT's logging level to Debug and then make liberal use of statements
like <br>
$Rt::Logger->debug("Notify script now entering Code Prep
stage");<br><br>
And then monitor the rt.log file.<br><br>
<br>
At 10:56 AM 4/7/2008, Nelson Pereira wrote:<br>
<blockquote type=cite class=cite cite="">
<font face="arial" size=2 color="#000080">Went in and changed this….<br>
<br>
Is there a specific config that when an agent adds a reply or comment and
selects to send it to the requestor?<br>
It’s not sending the comments or repluies…</font></blockquote>
<x-sigsep><p></x-sigsep>
<br>
-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
San Diego State University</body>
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