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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I realize the topic of cc’ing users has been covered
many times, but I’m struggling with a particular issue. I ganked a script
off of the wiki to add cc’d users (from email) to the ticket. However,
the RT user is getting added to the ticket also, and the problem this poses is…
the high priority ticketing email cc’s the oncall cell phones. Every time
someone responds to a ticket from the high priority queue, the RT user
continues to be cc’d (people don’t always remember to check the box
in the web UI to remove the cc), which causes people’s cell phones to go
mad from SMS overload. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>This is the script I am using:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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