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<DIV><FONT face=Arial size=2>Ciao, </FONT></DIV>
<DIV><FONT face=Arial size=2>I have a ticket with several customfields and
an attachment (jpg) in the queue "X".</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>I need to create a new ticket with
some customfield values and the attachment coming from first
ticket.</FONT></DIV>
<DIV><FONT face=Arial size=2>I need to use a scrip with an "Create
Tickets" Action and a Global template "===Create-Ticket: identifier
..."</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>In this template I'm able to read customfields
coming from first ticket:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>-- CustomField-1:
{$Tickets{"TOP"}->FirstCustomFieldValue('name')} --</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face=Arial size=2>but I don't know how to create the
attachment with same content of first ticket.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Does anybody have a solution ?</FONT></DIV>
<DIV> </DIV></FONT><FONT face=Arial size=2></FONT></DIV>
<DIV><FONT face=Arial size=2>Thanks</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Francesco</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
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