<div>Hi Nelson,</div><div><br></div>Forgive me if I'm covering what you've tried already. To start out, in your RT_SiteConfig, verify your WebPath and WebBaseURL settings. As an example, here's the relevant settings from an existing RT setup:<div>
<br></div><div><div>Set($WebPath , "/rt");</div><div>Set($WebBaseURL , "http://10.0.0.15:$WebPort");</div><div><br></div><div>This tells RT that it's supposed to be located at <a href="http://10.0.0.15:80/rt">http://10.0.0.15:80/rt</a> (I think in your case, $WebPath would be just "/").</div>
<div><br></div><div>As for the capitalization issue... have you performed any changes whatsoever to RT-related files, other than RT_SiteConfig.pm in [rtpath]/etc?</div><div><br></div><div>-Matt</div><div><br></div><div><br>
</div><div class="gmail_quote">On Tue, Apr 29, 2008 at 12:51 PM, Nelson Pereira <<a href="mailto:npereira@protus.com">npereira@protus.com</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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<p><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">Hi all,</span></font></p>
<p><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">I've noticed a problem that I'm unsure when it actually
started.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">When you click on the Tickets link (<a href="https://domain.com/Search/Build.html" target="_blank">https://domain.com/Search/Build.html</a>)
at the top of the page in RT at a glance,</span></font></p>
<p><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">When you click on one of the tickets that show up, the link
is wrong, hence brings you to a page cannot be displayed.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">The link looks like this: <a href="https://ticket/Display.html?id=143" target="_blank">https://ticket/Display.html?id=143</a></span></font></p>
<p><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">When it should look like this: <a href="https://domain.com/Ticket/Display.html?id=143" target="_blank">https://domain.com/Ticket/Display.html?id=143</a></span></font></p>
<p><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">Notice the host part missing and the "t" is
suppose to be Capitalized.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial"> </span></font></p>
<p><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial">Anyone can tell me how I can fix this? This seams to be an
issue with the search I think or something.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size:10.0pt;font-family:Arial"> </span></font></p>
<p style="margin-bottom:12.0pt"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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<p><b><font size="2" color="#000033" face="Verdana"><span style="font-size:10.0pt;font-family:Verdana;color:#000033;font-weight:bold">Nelson
Pereira</span></font></b> <font size="1" color="#000033" face="Verdana"><span style="font-size:7.5pt;font-family:Verdana;color:#000033"><br>
Senior Network Administrator <br>
<br>
Protus IP Solutions Inc. <br>
<a href="mailto:npereira@protus.com" target="_blank">npereira@protus.com</a> <br>
phone: 613.733.0000 ext.528 <br>
MyFax: 613.822.5083 <br>
<a href="http://www.myfax.com" target="_blank">www.myfax.com</a> <br>
<br>
Refer your friends and colleagues to MyFax! <br>
<a href="http://www.myfax.com/referral_program.asp" target="_blank">Click
here for more information.</a> </span></font></p>
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<td style="padding:0in 0in 0in 0in">
<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"><a href="http://www.myfax.com" target="_blank"><span style="text-decoration:none"><img border="0" width="233" height="60" src="cid:image001.gif@01C8AA08.875EB3D0" alt="www.MyFax.com"></span></a></span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
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