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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Set($WebPath , "/");<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Set($WebBaseURL ,
"https://rt.protus.org");<o:p></o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The problem seems to be when RT creates
tickets from emails.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Nelson<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> RT Lists
[mailto:lists_rt@amnesiamachine.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, May 02, 2008 2:08 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Nelson Pereira<br>
<b><span style='font-weight:bold'>Cc:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] Link
issues in the Tickets section (ie: static search)</span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hi Nelson,<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Forgive me if I'm covering what you've tried already. To start out, in
your RT_SiteConfig, verify your WebPath and WebBaseURL settings. As an
example, here's the relevant settings from an existing RT setup:<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Set($WebPath , "/rt");<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Set($WebBaseURL , "http://10.0.0.15:$WebPort");<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>This tells RT that it's supposed to be located at <a
href="http://10.0.0.15:80/rt">http://10.0.0.15:80/rt</a> (I think in your case,
$WebPath would be just "/").<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>As for the capitalization issue... have you performed any changes
whatsoever to RT-related files, other than RT_SiteConfig.pm in [rtpath]/etc?<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>-Matt<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Tue, Apr 29, 2008 at 12:51 PM, Nelson Pereira <<a
href="mailto:npereira@protus.com">npereira@protus.com</a>> wrote:<o:p></o:p></span></font></p>
<div link=blue vlink=purple>
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<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Hi
all,</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I've
noticed a problem that I'm unsure when it actually started.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>When
you click on the Tickets link (<a href="https://domain.com/Search/Build.html"
target="_blank">https://domain.com/Search/Build.html</a>) at the top of the
page in RT at a glance,</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>When
you click on one of the tickets that show up, the link is wrong, hence brings
you to a page cannot be displayed.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>The
link looks like this: <a href="https://ticket/Display.html?id=143"
target="_blank">https://ticket/Display.html?id=143</a></span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>When
it should look like this: <a
href="https://domain.com/Ticket/Display.html?id=143" target="_blank">https://domain.com/Ticket/Display.html?id=143</a></span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Notice
the host part missing and the "t" is suppose to be Capitalized.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Anyone
can tell me how I can fix this? This seams to be an issue with the search I
think or something.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p style='margin-bottom:12.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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<td style='padding:0in 0in 0in 0in'>
<p><b><font size=2 color="#000033" face=Verdana><span style='font-size:10.0pt;
font-family:Verdana;color:#000033;font-weight:bold'>Nelson Pereira</span></font></b>
<font size=1 color="#000033" face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;color:#000033'><br>
Senior Network Administrator <br>
<br>
Protus IP Solutions Inc. <br>
<a href="mailto:npereira@protus.com" target="_blank">npereira@protus.com</a> <br>
phone: 613.733.0000 ext.528 <br>
MyFax: 613.822.5083 <br>
<a href="http://www.myfax.com" target="_blank">www.myfax.com</a> <br>
<br>
Refer your friends and colleagues to MyFax! <br>
<a href="http://www.myfax.com/referral_program.asp" target="_blank">Click
here for more information.</a> </span></font><o:p></o:p></p>
</td>
<td style='padding:0in 0in 0in 0in'>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'><a
href="http://www.myfax.com" target="_blank"><span style='text-decoration:
none'><img border=0 width=233 height=60 id="_x0000_i1025"
src="cid:image001.gif@01C8AC68.3BEAA9B0" alt=www.MyFax.com></span></a><o:p></o:p></span></font></p>
</td>
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<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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