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<DIV>Kenn,</DIV>
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<DIV>our infrastructure is as described below.</DIV>
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<DIV>I hoped I shall give right just to change the list Values (<option>) without being able to change other information.</DIV>
<DIV>It's all right, we can live with this.<BR></DIV>
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<DIV>Thanks for your help</DIV>
<DIV>Horst</DIV>
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<DIV><BR>>>> Le Lundi, 5. Mai 2008 à 18:45, Kenneth Crocker <KFCrocker@lbl.gov> a écrit :<BR></DIV>
<DIV style="PADDING-LEFT: 7px; MARGIN: 0px 0px 0px 15px; BORDER-LEFT: #050505 1px solid; BACKGROUND-COLOR: #f3f3f3">Horst,<BR><BR><BR>I'm sorry. It wasn't clear to me when you stated "change the value" if <BR>you meant within a ticket or in the definition. To change the value "in <BR>the definition", you have to grant the "AdminCustomField" to the <BR>appropriate group. To modify values for a CF "in a ticket", <BR>"ModifyCustomField". We only allow our System Admin group to have the <BR>"AdminCustomField" rights for "global" CFs. For a CF that is for a <BR>specific queue, we grant that right to the Technical support group only. <BR>I'm not familiar with your infrastructure, so I don't know what else I <BR>can tell you. Hope this helps.<BR><BR><BR>Kenn<BR>LBNL<BR><BR>On 5/5/2008 12:09 AM, Horst Kriegers wrote:<BR>> Kenn,<BR>> Thanks four your answer.<BR>> <BR>> CF are for specific queues and specific group and I have defined the <BR>> appropriate rights.<BR>> But what I wish, is to give the right to only add or remove values and <BR>> not to change<BR>> others properties like the "Name", "Description", "Type", "Applies to", <BR>> "Validation", "Link values to" and "Include page".<BR>> <BR>> Is this possible ?<BR>> <BR>> <BR>> Horst<BR>> >>> Le Vendredi, 2. Mai 2008 à 20:13, Kenneth Crocker <BR>> <KFCrocker@lbl.gov> a écrit :<BR>> Horst,<BR>> <BR>> <BR>> What other rights do those users have and are they "Global" rights or<BR>> for a specific queue? Are they rights granted to individual users or<BR>> user only in a certain group? Is the CF applied to ALL queues or just<BR>> that specific one? Normally, one would have to go to<BR>> Configuration->Custom Field->Group Rights and grant the appropriate<BR>> rights to the correct group or user, depending on how your<BR>> infrastructure is set up, but you didn't specify whether you grant<BR>> rights to users individually, globally or only in groups. That would help.<BR>> <BR>> <BR>> Kenn<BR>> LBNL<BR>> <BR>> On 5/1/2008 11:18 PM, Horst Kriegers wrote:<BR>> > I need to give some users the right to only add/remove values for<BR>> > a "select one from many" custom field.<BR>> > <BR>> > It is possible ? What are the rights which must be defined ?<BR>> > <BR>> > Thanks for your help.<BR>> > Horst<BR>> > <BR>> > <BR>> ><BR>> > _______________________________________________________________________<BR>> ><BR>> > Le contenu de ce courriel est uniquement réservé à la personne ou<BR>> > l'organisme à qui il est destiné. Si vous n'êtes pas le destinataire<BR>> > prévu, veuillez nous en informer au plus vite et détruire le présent<BR>> > courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel,<BR>> > de le distribuer ou de l'utiliser de quelque manière que ce soit.<BR>> ><BR>> > _______________________________________________________________________<BR>> ><BR>> > The content of this e-mail is intended only and solely for the use of<BR>> > the named recipient or organisation. If you are not the named recipient,<BR>> > please inform us immediately and delete the present e-mail. In this<BR>> > case, you are nor allowed to copy, distribute or use this e-mail in any<BR>> > way.<BR>> ><BR>> > _______________________________________________________________________<BR>> ><BR>> ><BR>> > ------------------------------------------------------------------------<BR>> ><BR>> > _______________________________________________<BR>> > <A href="http://lists.bestpractical.com/cgi">http://lists.bestpractical.com/cgi</A>-bin/mailman/listinfo/rt-users<BR>> ><BR>> > Community help: <A href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</A><BR>> > Commercial support: sales@bestpractical.com<BR>> ><BR>> ><BR>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<BR>> > Buy a copy at <A href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</A><BR>> <BR>> <BR>> <BR>> _______________________________________________________________________<BR>> <BR>> Le contenu de ce courriel est uniquement réservé à la personne ou <BR>> l'organisme à qui il est destiné. Si vous n'êtes pas le destinataire <BR>> prévu, veuillez nous en informer au plus vite et détruire le présent <BR>> courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel, <BR>> de le distribuer ou de l'utiliser de quelque manière que ce soit.<BR>> <BR>> _______________________________________________________________________<BR>> <BR>> The content of this e-mail is intended only and solely for the use of <BR>> the named recipient or organisation. If you are not the named recipient, <BR>> please inform us immediately and delete the present e-mail. In this <BR>> case, you are nor allowed to copy, distribute or use this e-mail in any <BR>> way.<BR>> <BR>> _______________________________________________________________________<BR>> <BR><BR><BR></DIV><BR>
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