Hi Matt,<br><br>Here's my fetch mail configuration...<br><br><br><br>poll <a href="http://pop3.subisu.net.np">pop3.subisu.net.np</a> proto pop3:<br><br>username rf.rt password x mda "/usr/sbin/rt-mailgate --url <a href="http://rt.subisu.net.np">http://rt.subisu.net.np</a> --queue rfsupport --action correspond"<br>
username rt password x mda "/usr/sbin/rt-mailgate --url <a href="http://rt.subisu.net.np">http://rt.subisu.net.np</a> --queue general --action correspond"<br>username mrtg.rt password x mda "/usr/sbin/rt-mailgate --url <a href="http://rt.subisu.net.np">http://rt.subisu.net.np</a> --queue mrtg --action correspond"<br>
username link.rt password x mda "/usr/sbin/rt-mailgate --url <a href="http://rt.subisu.net.np">http://rt.subisu.net.np</a> --queue linkupdown --action correspond"<br><br>One more question, Can I stop auto reply when a new ticket is created for certain email addressess.<br>
<br>Thanks in Advance,<br><br>IT GUY<br>Yogesh<br><br><br><br><br><div class="gmail_quote">On Tue, May 6, 2008 at 6:37 AM, RT Lists <<a href="mailto:lists_rt@amnesiamachine.com">lists_rt@amnesiamachine.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi there,<div><br></div><div>Would you mind posting your fetchmail configuration?</div><div>
<br></div><div>-Matt</div><div><br></div><div><br><div class="gmail_quote"><div><div></div><div class="Wj3C7c">On Sun, May 4, 2008 at 3:17 AM, IT GUY <<a href="mailto:itinfoguy@gmail.com" target="_blank">itinfoguy@gmail.com</a>> wrote:<br>
</div></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div><div></div><div class="Wj3C7c"><div>Hello,</div>
<div> </div>
<div>My problem now is, when I reply with the Ticket ID as the subject, my message doesn't go where it is supposed to be going. Instead a new ticked is created which is not good. If any one replies with the Ticked ID as the subject, the message should go in as comment.</div>
<div> </div>
<div>Am I missing something. Or is there something wrong with my fetchmail.</div>
<div> </div><font color="#888888">
<div>IT GUY</div>
<div>Yogesh</div>
<div> </div>
</font><br></div></div>_______________________________________________<br>
<a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
<br>
Community help: <a href="http://wiki.bestpractical.com" target="_blank">http://wiki.bestpractical.com</a><br>
Commercial support: <a href="mailto:sales@bestpractical.com" target="_blank">sales@bestpractical.com</a><br>
<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br></blockquote></div><br></div>
</blockquote></div><br>