Hi Kenn,<br><br>I did resolve that error of getting two e-mails for one request. Both Global and queue-by-queue scripts were enabled. I removed one and the problem was solved.<br><br>I'd like to ask one more thing, is there any way we can stop auto replies to certain e-mail addresses. I don't need to reply to those adressess at all.<br>
<br>So far I think I have to disable auto repliying to all e-mail address.<br><br>IT GUY<br>Yogesh <br><br><div class="gmail_quote">On Mon, May 5, 2008 at 10:22 PM, Kenneth Crocker <<a href="mailto:KFCrocker@lbl.gov">KFCrocker@lbl.gov</a>> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">IT GUY,<br>
<br>
<br>
Like I said, it would help to know what scrips you have set up, both globally and on a queue-by-queue basis. Also, the privileges you have set up; which ones at what level. Without this info, everything is just speculation and trial and error, which is not a good way to debug something.<br>
<br>
Kenn<br>
LBNL<div class="Ih2E3d"><br>
<br>
On 5/3/2008 11:16 PM, IT GUY wrote:<br>
</div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div class="Ih2E3d">
Thanks Kenn,<br>
But I guess my problem is not over yet. I created a new user in RT and allowed him rights to create a ticket in one of the queues. Well after the ticket creation, he too got the same e-mail twice.<br>
I could see that RT had recorded two outgoing messages. I haven't seen the notify others scrip. I'll have a look and let you know.<br>
One more thing that I would like to ask, isn't RT supposed to mail and report about new ticket to the watchers or whoever I assign as watchers in that queue.<br>
IT GUY<br>
Yogesh<br></div><div class="Ih2E3d">
On Thu, May 1, 2008 at 9:59 PM, Kenneth Crocker <<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a> <mailto:<a href="mailto:KFCrocker@lbl.gov" target="_blank">KFCrocker@lbl.gov</a>>> wrote:<br>
<br>
IT GUT,<br>
<br>
<br>
Well, gee, that could be caused by MANY things. You could<br>
have the Action set to "Notify AdminCc, Cc, Requestors" and you<br>
happen to be in two of those roles for those tickets. IT COULD be<br>
That you are also on the ticket Cc's list and you have a scrip that<br>
notifies "Others". It would help a great in debugging if perhaps you<br>
would specify what scrips you have and who is in what roles for the<br>
Queue & Globally. Then we might be able to whittle down the<br>
possibilities.<br>
<br>
<br>
Kenn<br>
LBNL<br>
<br>
<br>
On 5/1/2008 4:50 AM, IT GUY wrote:<br>
<br>
Dear All,<br>
I always get two e-mail replies when ever a ticket is created<br>
via e-mail in any queue. How can I stop<br>
Thanks in advance,<br>
Yogesh<br>
<br>
<br>
------------------------------------------------------------------------<br>
<br>
_______________________________________________<br>
<a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
<br>
Community help: <a href="http://wiki.bestpractical.com" target="_blank">http://wiki.bestpractical.com</a><br>
<<a href="http://wiki.bestpractical.com/" target="_blank">http://wiki.bestpractical.com/</a>><br>
Commercial support: <a href="mailto:sales@bestpractical.com" target="_blank">sales@bestpractical.com</a><br></div>
<mailto:<a href="mailto:sales@bestpractical.com" target="_blank">sales@bestpractical.com</a>><div class="Ih2E3d"><br>
<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly<br>
Media. Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><br></div>
<<a href="http://rtbook.bestpractical.com/" target="_blank">http://rtbook.bestpractical.com/</a>><br>
<br>
<br>
<br>
</blockquote>
<br>
</blockquote></div><br>