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<title>RE: [rt-users] Having trouble installing 3.7.85 on fc8</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Is anyone having an issue where linked
tickets default to the incorrect server? When I mouseover the links, instead of
defaulting to <a href="http://myserver/Ticket/Display.html?id=xxxx">http://myserver/Ticket/Display.html?id=xxxx</a>”,
they default to <a href="http://localhost/Ticket/Display.html?id=xxxx">http://localhost/Ticket/Display.html?id=xxxx</a>”.
This only happens with linked tickets. I can still go to the ticket by clicking
on it in the queue, or in any other Tickets pane. Clicking on them in the links
pane, however, ends up with an error because there is no web server on
localhost. This issue can be repeated from multiple clients, multiple OS’.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Any thoughts on why the server is being
translated incorrectly?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><strong><b><i><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-style:italic'>Elbert
Lai</span></font></i></b></strong><font color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><em><b><i><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>Network
Operations Manager</span></font></i></b></em><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><em><i><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Itiva Networks</span></font></i></em><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:Street w:st="on"><st1:address w:st="on"><em><i><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>530 Lytton Ave</span></font></i></em></st1:address></st1:Street><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><em><i><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>2nd Floor</span></font></i></em><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><em><i><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Palo Alto</span></font></i></em></st1:City><em><i><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>, <st1:State w:st="on">CA</st1:State> <st1:PostalCode w:st="on">94301</st1:PostalCode></span></font></i></em></st1:place><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>650-521-3403 (cell)</span></font></b></strong><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>650-560-6125 (fax)</span></font></b></strong><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><u><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>elbertlai@itiva.com</span></font></u><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Alan Cheng
[mailto:chenga@ias.edu] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, May 08, 2008 8:21
PM<br>
<b><span style='font-weight:bold'>To:</span></b> Elbert Lai; <st1:PersonName
w:st="on">rt-users@lists.bestpractical.com</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [rt-users] Having
trouble installing 3.7.85 on fc8</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p style='margin-bottom:12.0pt'><font size=2 face="Times New Roman"><span
style='font-size:10.0pt'>Are there any errors in the RT log? I found it
useful to enable debug in a similar situation like you have:<br>
<br>
Try adding the following lines in your RT_SiteConfig.pm if you don't have them yet:<br>
<br>
Set($LogToFile , 'debug');<br>
Set($LogDir, '/opt/rt3/var/log');<br>
Set($LogToFileNamed , "rt.log");<br>
<br>
File "rt.log" must be writable by your http daemon.<br>
<br>
Thanks,<br>
<br>
Alan<br>
<br>
-----Original Message-----<br>
From: rt-users-bounces@lists.bestpractical.com on behalf of Elbert Lai<br>
Sent: Thu 5/8/2008 10:18 PM<br>
To: <st1:PersonName w:st="on">rt-users@lists.bestpractical.com</st1:PersonName><br>
Subject: [rt-users] Having trouble installing 3.7.85 on fc8<br>
<br>
I've been able to get as far as the page that says:<br>
<br>
<br>
<br>
You're almost there!<br>
<br>
<br>
<br>
You haven't yet configured your webserver to run RT<br>
<br>
You appear to have installed RT's web interface correctly, but haven't yet<br>
configured your web server to "run" the RT server which powers the
web<br>
interface.<br>
<br>
The next step is to edit your webserver's configuration file to instruct it<br>
to use RT's mod_perl, fastcgi or speedycgi handler.<br>
<br>
<br>
<br>
I'm trying to configure it to use mod_perl but having no luck so far.<br>
<br>
<br>
<br>
Here's my /etc/httpd/conf.d/rt3.conf. As far as I can tell, I'm referring to<br>
mod_perl, and when I restart the httpd daemon, it tells me that mod_perl is<br>
already loaded.<br>
<br>
<br>
<br>
I'd appreciate any insight.<br>
<br>
<br>
<br>
Thanks,<br>
<br>
<br>
<br>
<br>
<br>
>>>>>>>>>>>>>>><br>
<br>
Alias /rt3 "//opt/rt3/share/html"<br>
<br>
<br>
<br>
<br>
<br>
LoadModule perl_module mod_perl.so<br>
<br>
<br>
<br>
<br>
<br>
PerlModule Apache::DBI<br>
<br>
PerlRequire /usr/sbin/webmux.pl<br>
<br>
<Directory /opt/rt3/share/html><br>
<br>
AllowOverride All<br>
<br>
Options ExecCGI FollowSymLinks<br>
<br>
<IfModule mod_access.c><br>
<br>
Order allow,deny<br>
<br>
Allow from all<br>
<br>
</IfModule><br>
<br>
</Directory><br>
<br>
<br>
<br>
<br>
<br>
<Location /rt><br>
<br>
RewriteEngine On<br>
<br>
RedirectMatch permanent (.*)/$ $1/index.html<br>
<br>
AddDefaultCharset UTF-8<br>
<br>
SetHandler perl-script<br>
<br>
PerlHandler RT::Mason<br>
<br>
</Location><br>
<br>
<br>
<br>
<br>
<br>
<VirtualHost localhost><br>
<br>
ServerName localhost<br>
<br>
DocumentRoot /opt/rt3/share/html<br>
<br>
AddDefaultCharset UTF-8<br>
<br>
<br>
<br>
<br>
<br>
# PerlModule Apache2 Apache2::compat<br>
<br>
<br>
<br>
<br>
<br>
PerlModule Apache::DBI<br>
<br>
PerlRequire /usr/sbin/webmux.pl<br>
<br>
<br>
<br>
<br>
<br>
<Location /><br>
<br>
SetHandler perl-script<br>
<br>
PerlHandler RT::Mason<br>
<br>
</Location><br>
<br>
</VirtualHost><br>
<br>
<br>
<br>
Elbert Lai<br>
<br>
Network Operations Manager<br>
<br>
Itiva Networks<br>
<br>
<st1:Street w:st="on"><st1:address w:st="on">530 Lytton Ave</st1:address></st1:Street><br>
<br>
2nd Floor<br>
<br>
<st1:place w:st="on"><st1:City w:st="on">Palo Alto</st1:City>, <st1:State
w:st="on">CA</st1:State> <st1:PostalCode w:st="on">94301</st1:PostalCode></st1:place><br>
<br>
650-521-3403 (cell)<br>
<br>
650-560-6125 (fax)<br>
<br>
elbertlai@itiva.com<br>
<br>
<br>
<br>
</span></font><o:p></o:p></p>
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