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<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=093404918-27052008>makes
sense (to this newbie) but how do I find the appropriate directories, etc in a
standard centos yum install where all is under /usr/share/rt3/html ( I
think).</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=093404918-27052008></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=093404918-27052008>I've
got a "NewTicket" queue for my general users which is the only place they can
create a ticket. I want to eliminate their options on what they can
do.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=093404918-27052008></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN class=093404918-27052008>I
found /usr/share/rt3/html/Ticket/Create.html but what's the technique on
naming/placing the "per-queue" templates?</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=093404918-27052008></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=093404918-27052008>thanks.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=093404918-27052008></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=093404918-27052008>Fred.</SPAN></FONT></DIV>
<BLOCKQUOTE
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]<B>On Behalf Of </B>Todd
Chapman<BR><B>Sent:</B> Tuesday, May 27, 2008 10:21 AM<BR><B>To:</B> Dan
Massey<BR><B>Cc:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B> Re:
[rt-users] Customising Templates per Queue<BR><BR></FONT></DIV>You don't need
to create new scrips. Just create per-queue templates with the same names as
the global templates. The queue specific templates will be used
instead.<BR><BR>
<DIV class=gmail_quote>On Tue, May 27, 2008 at 10:11 AM, Dan Massey <<A
href="mailto:dan@gconnect.net">dan@gconnect.net</A>> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">Hi
List<BR><BR>I'm sure I am not the first person to ask this, but I cannot
find the answer<BR>on the internet or in the documentation.<BR><BR>I have
number of queues set up and I would like to send out different<BR>emails,
dependant on which queue they come from. I have created a new<BR>template
from the Configuration > Queues (Selected Queue) > Templates.
Then<BR>I go to the Scrps tab and can add a new script which has Action set
to<BR>'Autoreply To Requestors'. Now when the queue is emailed, it gets
two<BR>autoreplies.<BR><BR>Can anybody tell me what I am doing
wrong?<BR><BR>Thanks in
advance<BR><BR>Dan<BR><BR>_______________________________________________<BR><A
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
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