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<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=796492118-27052008>thanks, I must not have had the ticket selected
when I tried "Basics", I appreciate you're taking the time to explain the
obvious with a zinger :)</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=796492118-27052008></SPAN></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN
class=796492118-27052008>Fred.</SPAN></FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> sholmes42@gmail.com
[mailto:sholmes42@gmail.com]<B>On Behalf Of </B>Steve Holmes<BR><B>Sent:</B>
Tuesday, May 27, 2008 1:34 PM<BR><B>To:</B> Sells, Fred<BR><B>Cc:</B>
RT-Users@lists.bestpractical.com<BR><B>Subject:</B> [senderbase] Re:
[rt-users] newbie needs help to move ticket to different
queue<BR><BR></FONT></DIV>Unless I'm missing something in your question: just
click on the 'Basics' link in the navigation bar and select the Queue:
pulldown and select the queue you want it to go into (then save changes by
clicking the 'Save Changes' button).
<DIV><BR></DIV>
<DIV>Steve </DIV>
<DIV><BR><BR>
<DIV class=gmail_quote>On Tue, May 27, 2008 at 12:42 PM, Sells, Fred <<A
href="mailto:fred.sells@adventistcare.org">fred.sells@adventistcare.org</A>>
wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">I'm
using RT 3.6.6 on centos 5.1. I'm new to RT and trying to setup the
basics on how we'll use it to track trouble tickets in our small IT
dept.<BR><BR>My plan was to have a single queue "NewTicket" that was the
only queue accessible to all users. The helpdesk person would look at
the ticket and then assign it to an appropriate queue like : "printers",
"access-request", ...<BR><BR>I would think that would be a pretty
common workflow management task; but I cannot find a way to do it and google
has not produced anything useful.<BR><BR><BR>1. If this is do-able, is there
a link that tells me what I'm missing?<BR>2. Am I taking the wrong aproach,
and there is a better way to do this?<BR>3. or ?...<BR><BR>thanks for any
help you can
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clear=all><BR>-- <BR>There is no greater gift to an insecure leader that quite
matches a vague enemy who can be used to whip up fear and hatred among the
population.<BR>-Paul Rusesabagina, humanitarian (b. 1954)<BR><BR>Human beings
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