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<DIV><FONT face=Arial size=2>Hi,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> ok I have proven that I can successfully
create a ticket remotely from the Exim server by cat'ing an email into
rt-mailgate like this:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>cat 1172082829.H159040P74283.mx.test.net
|/usr/local/rt3/bin/rt-mailgate --queue General --action correspond --url <A
href="http://rt3.test.net/">http://rt3.test.net/</A></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>But still real email even if generated on the
command line on the mail server isnt making it to RT... In my exim logs I see
unroutable</FONT></DIV>
<DIV><FONT face=Arial size=2>address. Whats the recommended config here to make
this work?</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>thanks Andy.</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=a.smith@ukgrid.net href="mailto:a.smith@ukgrid.net">Andy Smith</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=rt-users@lists.bestpractical.com
href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Wednesday, May 28, 2008 6:43
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Not understanding initial email
config :(</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2>Hi,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> Im new to RT and am trying to configure a
pilot system on FreeBSD, using RT 3.6.6. I want to get incoming mail to go to
the general</FONT></DIV>
<DIV><FONT face=Arial size=2>queue (creating a new ticket) but from the
documentation Im really not understanding how this is meant to
work.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I have the RT server up and running on one
server, and we have our live Exim SMTP running on another. On the RT box I
have this in the</FONT></DIV>
<DIV><FONT face=Arial size=2>site config PM file:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Set($MailCommand ,
'sendmail');<BR>Set($SendmailArguments , "-bm -- <A
href="mailto:support@test.net">support@test.net</A>");<BR>Set($SendmailPath,
"/usr/local/sbin/exim");<BR></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>and on the Exim box I have installed the RT
binaries so I have the rt-mailgate script and put this into the aliases
file:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>rt-general: "|/usr/local/rt3/bin/rt-mailgate
--queue general --action correspond --url <A
href="http://rt3.test.net/">http://rt3.test.net/</A>"</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Is this really all I have to do?? So far it isnt
working, but that doesnt surprise me much as I dont get how this can work
:S</FONT></DIV>
<DIV><FONT face=Arial size=2>However this alias syntax is totally new to me
and seems quite odd :S </FONT></DIV>
<DIV><FONT face=Arial size=2>I did see one or two things written about adding
some special config into the exim MTA config file, but I dont really want
to</FONT></DIV>
<DIV><FONT face=Arial size=2>have to modify my live exim MTA config just cos I
want to add a new queue to RT.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Anyone that can help me out of my confusion would
be greatly appreciated!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>thanks in advance, Andy.</FONT></DIV>
<DIV><FONT face=Arial size=2> </DIV></BLOCKQUOTE></FONT></BODY></HTML>