<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.6000.16640" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT face=Arial size=2>Hi,</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2> Im new to RT and am trying to configure a
pilot system on FreeBSD, using RT 3.6.6. I want to get incoming mail to go to
the general</FONT></DIV>
<DIV><FONT face=Arial size=2>queue (creating a new ticket) but from the
documentation Im really not understanding how this is meant to
work.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>I have the RT server up and running on one server,
and we have our live Exim SMTP running on another. On the RT box I have this in
the</FONT></DIV>
<DIV><FONT face=Arial size=2>site config PM file:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Set($MailCommand ,
'sendmail');<BR>Set($SendmailArguments , "-bm -- <A
href="mailto:support@test.net">support@test.net</A>");<BR>Set($SendmailPath,
"/usr/local/sbin/exim");<BR></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>and on the Exim box I have installed the RT
binaries so I have the rt-mailgate script and put this into the aliases
file:</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>rt-general: "|/usr/local/rt3/bin/rt-mailgate
--queue general --action correspond --url <A
href="http://rt3.test.net/">http://rt3.test.net/</A>"</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Is this really all I have to do?? So far it isnt
working, but that doesnt surprise me much as I dont get how this can work
:S</FONT></DIV>
<DIV><FONT face=Arial size=2>However this alias syntax is totally new to me and
seems quite odd :S </FONT></DIV>
<DIV><FONT face=Arial size=2>I did see one or two things written about adding
some special config into the exim MTA config file, but I dont really want
to</FONT></DIV>
<DIV><FONT face=Arial size=2>have to modify my live exim MTA config just cos I
want to add a new queue to RT.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Anyone that can help me out of my confusion would
be greatly appreciated!</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>thanks in advance, Andy.</FONT></DIV>
<DIV><FONT face=Arial size=2> </DIV></FONT></BODY></HTML>