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<TITLE>RE: [rt-users] Showing Custom Field in Queue view</TITLE>
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<P><FONT SIZE=2>Kenneth,<BR>
<BR>
I just want to display the value of this field for each ticket in the queue when I click on the name of queue under 'Quick Search', like I've already achieved with your help (thanks), but I don't want to have to add this field each time (as it is, these changes seem to only be good for a single view).<BR>
<BR>
Best,<BR>
-AL.<BR>
<BR>
-----Original Message-----<BR>
From: Kenneth Crocker [<A HREF="mailto:KFCrocker@lbl.gov">mailto:KFCrocker@lbl.gov</A>]<BR>
Sent: Wed 28/05/2008 19:48<BR>
To: Andrew Lewis<BR>
Cc: Emmanuel Lacour; rt-users@lists.bestpractical.com<BR>
Subject: Re: [rt-users] Showing Custom Field in Queue view<BR>
<BR>
Andrew,<BR>
<BR>
<BR>
Your description of what you want as a "queue-view" makes me think you<BR>
might have an incomplete understanding of how a custom field can be<BR>
seen, used, modified. When a Custom Field is created and then "applied"<BR>
to a queue, view/use of it can still be manipulated thru rights. I can<BR>
create a CF, apply it to a queue and set the rights so that no one<BR>
except members of a certain group can see it and/or modify it. It is<BR>
there. It is part of every ticket, but no one else will see it, let<BR>
alone modify it (including AdminCc's, owners, etc). So, understanding<BR>
that, what is it exactly you want to accomplish with these Custom<BR>
Fields? Who do you want to see it and who do you want to modify the<BR>
values in a ticket? Hope this helps.<BR>
<BR>
<BR>
Kenn<BR>
LBNL<BR>
<BR>
On 5/28/2008 2:55 AM, Andrew Lewis wrote:<BR>
> > '_CustomField.{cf_name}__'<BR>
><BR>
> Great, got it working, thanks. :)<BR>
><BR>
> Is there a way I can make this persistent though?<BR>
><BR>
> -AL.<BR>
><BR>
><BR>
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