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<body lang=EN-AU link=blue vlink=purple style='tab-interval:36.0pt'>
<div class=Section1>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>Well I am pleased to report I solved my own problem...<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>For future reference, when using multiple lines in the text
field, as used in a form submitted for the ‘-<span class=SpellE>i</span>’ <span
class=SpellE>rt</span> CLI command, you must make the first character on the
extra lines a space.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'>Thanks all.<o:p></o:p></span></font></p>
<p class=MsoNormal><span class=SpellE><font size=2 color="#1f497d"
face=Calibri><span style='font-size:11.0pt;mso-ascii-font-family:Calibri;
mso-fareast-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:
"Times New Roman";color:#1F497D'>BenR</span></font></span><font color="#1f497d"><span
style='mso-ascii-font-family:Calibri;mso-fareast-font-family:Calibri;
mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;mso-ascii-font-family:Calibri;mso-fareast-font-family:
Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:"Times New Roman";
color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal style='margin-left:36.0pt'><b><font size=2 face=Tahoma><span
lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:
EN-AU;font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span
lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-ansi-language:EN-US;mso-fareast-language:
EN-AU'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Ben Robson<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, 28 May 2008 3:02
PM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] Creation of
tickets from CLI - [Pork] Email found in subject<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Greetings all,<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>I am attempting to
use the RT command line tool to create a ticket with content and fields
pre-populated.<span style='mso-spacerun:yes'> </span>I am using the ‘-i’ flag
to call in a text file with pre-populated text fields.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>I have created a
text file that contains the following and I set the Subject and Requestor from
the command line itself:<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>#
Required: id, Queue<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'><span
style='mso-tab-count:1'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>id:
ticket/new<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Queue:
Queue Name<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Status:
new<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Priority:
100<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>InitialPriority:
100<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>FinalPriority:<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>TimeEstimated:
0<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Text:
Some text<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>This all works
great, but if I try and make the “Text:” line have more than one line, as
follows, it errors out with a “Syntax Error” on the new line.<span
style='mso-spacerun:yes'> </span>For example:<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Textfile contains:<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>#
Required: id, Queue<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'><span
style='mso-tab-count:1'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>id:
ticket/new<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Queue:
Queue Name<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Status:
new<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Priority:
100<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>InitialPriority:
100<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>FinalPriority:<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>TimeEstimated:
0<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Text:
Some text<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Some
more text<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Error thrown will
look like:<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>#
Syntax error.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'><span
style='mso-tab-count:1'> </span><o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>id:
ticket/new<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Queue:
MSS Daily Checklist<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Status:
new<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Priority:
100<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>InitialPriority:
100<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>FinalPriority:<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>TimeEstimated:<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Text:
Some text<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt;text-indent:36.0pt'><font size=2
face=Calibri><span lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>>>
Some more text<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Anyone have any
good ideas how to get extra lines of text in to the text field?<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'>BenR<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:36.0pt'><font size=2 face=Calibri><span
lang=EN-US style='font-size:11.0pt;mso-ansi-language:EN-US'><o:p> </o:p></span></font></p>
<p style='margin-left:36.0pt'><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:blue'> <o:p></o:p></span></font></p>
<p style='margin-left:36.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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