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<TITLE>NotifyActor off for one scrip</TITLE>
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<P><FONT SIZE=2 FACE="Arial">Hi,</FONT>
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<P><FONT SIZE=2 FACE="Arial">I'm trying to come up w/ a solution for this workflow….</FONT>
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<P><FONT SIZE=2 FACE="Arial">-Users monitor RT instance via web interface for new tickets.</FONT>
<BR><FONT SIZE=2 FACE="Arial">-When they see a ticket they should own, they grab it.</FONT>
<BR><FONT SIZE=2 FACE="Arial">-An email is generated to the "New Owner" which is also the Actor about their new ticket (like a receipt for the owner).</FONT></P>
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<P><FONT SIZE=2 FACE="Arial">So essentially "</FONT><FONT SIZE=2 FACE="Arial">On Owner Change Notify Owner with template</FONT> <FONT SIZE=2 FACE="Arial">my_special_template</FONT><FONT FACE="Arial"></FONT> <FONT FACE="Arial">"</FONT>
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<P><FONT SIZE=2 FACE="Arial">However….</FONT>
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<P><FONT SIZE=2 FACE="Arial">I do not want to turn on NotifyActor, because I only want the Actor to get this email in this one particular instance. Is there an easy way to do this w/ a custom action, or will I need to modify Notify.PM ?</FONT></P>
<P><FONT SIZE=2 FACE="Arial">I also read in some archives that you could set an "Autoreply to Owner" (since autoreply already ignores owner) buy putting the values directly into the scripactions table, aka:</FONT></P>
<P><FONT SIZE=2 FACE="Arial">INSERT Into ScripActions(Name, Description, ExecModule, Argument, Creator, Created, LastUpdatedBy, LastUpdated) VALUES ('AutoReply To Owner', 'Always sends a message to the owner independent of message sender', 'Autoreply', 'Owner', 1, NOW(), 1, NOW());</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Alas… that did not work. Thanks for any advice,</FONT>
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<P><FONT SIZE=2 FACE="Arial">Nate</FONT>
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