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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Whoops. I guess I just had to create the
proper custom field. My bad, I’m new to RTFM.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>However, I’m now having trouble
including uploaded files into tickets. When I search on an article, put it into
the “Include RTFM article” box, click Go, it updates the text of
the ticket. But when I click Submit, I receive the following error. Any hints
would be appreciated. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>error:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>RT::FM::Article::_UpdateTimeTaken Unimplemented in
RT::Record. (/usr/lib/rt/RT/Record.pm line 1462) </span></font><o:p></o:p></p>
</td>
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<td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>context:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>...</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
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style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>492:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>else {</span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>493:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>my ( $package, $filename, $line );</span></font><o:p></o:p></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>494:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>( $package, $filename, $line ) = caller;</span></font><o:p></o:p></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>495:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>496:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 color=red face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:red'>die "$AUTOLOAD
Unimplemented in $package. ($filename line $line) \n";</span></font><o:p></o:p></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>497:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>}</span></font><o:p></o:p></p>
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<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>498:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>499:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>}</span></font><o:p></o:p></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>500:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>...</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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font-family:Verdana'><o:p></o:p></span></font></p>
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<td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>code stack:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>/usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Record.pm:496<br>
/usr/lib/rt/RT/Record.pm:1462<br>
/usr/lib/rt/RT/Ticket_Overlay.pm:2641<br>
/usr/lib/rt/RT/Ticket_Overlay.pm:2557<br>
/usr/lib/rt/RT/Interface/Web.pm:1496<br>
/usr/lib/rt/RT/Interface/Web.pm:1446<br>
/var/rt/html/Ticket/Display.html:145<br>
/var/rt/html/Ticket/Update.html:214<br>
/var/rt/html/autohandler:215</span></font><o:p></o:p></p>
</td>
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</table>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><a href="http://10.100.58.145/Ticket/Update.html#raw">raw error</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<pre><font size=2 face="Courier New"><span style='font-size:10.0pt'>RT::FM::Article::_UpdateTimeTaken Unimplemented in RT::Record. (/usr/lib/rt/RT/Record.pm line 1462) <o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm line 129<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Exceptions::rethrow_exception('RT::FM::Article::_UpdateTimeTaken Unimplemented in RT::Record. (/usr/lib/rt/RT/Record.pm line 1462) ^J') called at /usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Record.pm line 496<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>DBIx::SearchBuilder::Record::AUTOLOAD('RT::FM::Article=HASH(0xae7f040)', 0) called at /usr/lib/rt/RT/Record.pm line 1462<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>RT::Record::_NewTransaction('RT::FM::Article=HASH(0xae7f040)', 'Type', 'AddLink', 'Field', 'ReferredToBy', 'NewValue', 'fsck.com-rt://squee.tivo.com/ticket/7', 'ActivateScrips', '', 'TimeTaken', 0) called at /usr/lib/rt/RT/Ticket_Overlay.pm line 2641<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>RT::Ticket::_AddLink('RT::Ticket=HASH(0xac738b8)', 'Silent', undef, 'Type', 'RefersTo', 'Target', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Base', '') called at /usr/lib/rt/RT/Ticket_Overlay.pm line 2557<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>RT::Ticket::AddLink('RT::Ticket=HASH(0xac738b8)', 'Target', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Type', 'RefersTo') called at /usr/lib/rt/RT/Interface/Web.pm line 1496<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Commands::ProcessRecordLinks('RecordObj', 'RT::Ticket=HASH(0xac738b8)', 'ARGSRef', 'HASH(0xac8888c)') called at /usr/lib/rt/RT/Interface/Web.pm line 1446<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Commands::ProcessTicketLinks('TicketObj', 'RT::Ticket=HASH(0xac738b8)', 'ARGSRef', 'HASH(0xac8888c)') called at /var/rt/html/Ticket/Display.html line 145<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Commands::__ANON__('TicketObj', 'RT::Ticket=HASH(0xac738b8)', 'UpdateCc', '', 'RTFM-Include-Article-Named', '', 'SubmitTicket', 'Update Ticket', 'Status', 'open', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Action', 'Respond', 'Attach', '', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xabc6204)', 'TicketObj', 'RT::Ticket=HASH(0xac738b8)', 'UpdateCc', '', 'RTFM-Include-Article-Named', '', 'SubmitTicket', 'Update Ticket', 'Status', 'open', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Action', 'Respond', 'Attach', '', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1255<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1249<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Request::comp(undef, undef, 'TicketObj', 'RT::Ticket=HASH(0xac738b8)', 'UpdateCc', '', 'RTFM-Include-Article-Named', '', 'SubmitTicket', 'Update Ticket', 'Status', 'open', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Action', 'Respond', 'Attach', '', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /var/rt/html/Ticket/Update.html line 214<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Commands::__ANON__('UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open', 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'RTFM_Content', '', 'UpdateTimeWorked', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xac2a794)', 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open', 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'RTFM_Content', '', 'UpdateTimeWorked', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1255<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1249<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Request::comp(undef, undef, 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open', 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'RTFM_Content', '', 'UpdateTimeWorked', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 916<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0xac7d138)', 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'RTFM_Content', '', 'UpdateTimeWorked', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /var/rt/html/autohandler line 215<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Commands::__ANON__('UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa60de18)', 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1250<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1249<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Request::comp(undef, undef, undef, 'UpdateCc', '', 'SubmitTicket', 'Update Ticket', 'RTFM-Include-Article-Named', '', '7-RefersTo', 'fsck.com-rtfm://squee.tivo.com/article/1', 'Status', 'open', 'QuoteTransaction', 105, 'UpdateBcc', '', 'UpdateType', 'response', 'Attach', '', 'Action', 'Respond', 'id', 7, 'UpdateTimeWorked', '', 'RTFM_Content', '', 'UpdateSubject', 'test', 'Owner', 22, 'UpdateContent', '#1: SuperClustering^M^J-------------------^M^JSuper Clustering documentation^M^J^M^JAttachment:^M^J----------^M^JSuperClustering.pdf^M^J^M^JWikiText: ^M^J^M^JAttachments: ^M^J> [kmckinnis - Mon May 12 04:11:36 2008]:^M^J> ^M^J> test^M^J> ^M^J', 'UpdateAttach', 1, 'DefaultStatus', 'open') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 461<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 461<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 413<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xac7d138)') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 167<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0xac7d138)') called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 817<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x953b914)', 'Apache2::RequestRec=SCALAR(0xad6575c)') called at /usr/bin/webmux.pl line 123<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>eval {...} at /usr/bin/webmux.pl line 123<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>RT::Mason::handler('Apache2::RequestRec=SCALAR(0xad6575c)') called at -e line 0<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>eval {...} at -e line 0<o:p></o:p></span></font></pre>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Kimberly McKinnis<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, June 04, 2008
4:57 PM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [rt-users] uploading pdfs
to RTFM</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Is there a way to upload files to RTFM (pdf manuals and such), in a
similar manner to attaching files to a ticket? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>In fact, if I could easily link pdfs from RTFM into tickets, that would
be the best thing. I’d like to expand our ticketing site to be a full
support site, which would include a doc repository. I’m hoping RTFM can
do that so that I don’t have to script something to auth against
RT’s user database so users can download things. Has anyone done
something like this?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Thanks!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>~~<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Kimberly McKinnis<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>System Operations Engineer<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Service Provider Division, TiVo Inc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>408-519-9607<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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