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<p class=MsoNormal>I want to be able to reply from RT to users trying to create
tickets via email and tell them they have to use the web interface to create
tickets and I don’t want the ticket to be created. I do however want all
of the email functionality to work once a ticket is created since most of the
time we need to coax more information out of our users so we can understand
what they want. I currently have my entry in aliases going to a nonexistent
Queue to make this functionality work but I have no way to (or can’t
figure how) to make RT respond with instructions on using the system. I
have tried to modify the code but can’t follow exactly how it flows from
rt-mailgate to ticket creation. Any help on this would be appreciated. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks in advance<o:p></o:p></p>
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<p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial","sans-serif";
color:black'>William Kelleher</span></b><b><span style='font-size:9.0pt;
font-family:"Arial","sans-serif";color:black'><br>
</span></b><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#666666'>Network Engineer </span><b><span style='font-size:9.0pt;
font-family:"Arial","sans-serif";color:black'><br>
<br>
</span></b><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
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