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<div>I was having the same issue but hadn't looked into it until I saw this thread.</div><div><br></div><div>DBIx::SearchBuilder was at the current version (1.53) but there were some dependancies that hadn't been installed. I installed all of its deps and forced a reinstall of DBIx::SearchBuilder but still have the same problem. `make testdeps` shows that all RT deps are installed.</div><div><br></div><div>Do I also need to rebuild RT to get this working?</div><br><div><div>On Jun 10, 2008, at 5:34 AM, Eirik Øverby wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">Thank you!<div><br></div><div>It turns out that that particular package was not upgraded correctly last time I upgraded all systems here. I have now rebuilt and upgraded that dependency, and all seems well.</div><div><br></div><div>/Eirik</div><div><br><div><div>On Jun 10, 2008, at 12:52, <a href="mailto:ruz@bestpractical.com">ruz@bestpractical.com</a> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div>Most probably RT's dependencies out of date. Install newer<br>DBIx::SearchBuilder from the CPAN.<br><br>Don't forget `make testdeps`. It's not optional step, the same applies<br>to upgrades.<br><br>On 6/10/08, Eirik Øverby <<a href="mailto:ltning@anduin.net">ltning@anduin.net</a>> wrote:<br><blockquote type="cite">Followup:<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">I have now even erased the database, re-initialized it, and created<br></blockquote><blockquote type="cite">only a barebone set of queues, users and groups. I have modeled this<br></blockquote><blockquote type="cite">closely after the working RT instance I have, and made sure the<br></blockquote><blockquote type="cite">configuration (RT_SiteConfig) is the same on both systems.<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">I still see the same problem - no users are listed in the "owner"<br></blockquote><blockquote type="cite">dropdowns, anywhere. Not even for the superuser!<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Anyone?<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">Thanks,<br></blockquote><blockquote type="cite">/Eirik<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite">On Jun 10, 2008, at 01:11, Eirik Øverby wrote:<br></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><blockquote type="cite">Hi all,<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">I have been struggling for a few days trying to figure out why one of<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">my RT installations don't show any other users than "Nobody" in<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">"Owner" dropdowns. The most immediate effect of this is that any<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">"Basic" or "People" change to a ticket will result in an owner change<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">to "Nobody", as not even the current owner is listed. Needless to say,<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">this is frustrating for both the users and the support staff.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">I've gone through and verified (against a working RT installation)<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">that queue and group rights are set up adequately. In particular, I<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">have given the "OwnTicket" right to the appropriate users. I've even<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">attempted to give "broad rights" - however even giving superuser<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">rights to a named user, the "Privileged" group or any other gorup does<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">not help.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">I'm almost beginning to suspect database corruption or some kind of<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">bug in RT, however I do not feel even remotely experienced enough to<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">claim this with any weight - so I'm still defaulting to thinking this<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">is a mistake on my part somehow.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">All other aspects of RT is working fine; and on the other<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">installations I have even the above is working as it should.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Technical information:<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">All RT instances, good and bad, are running on FreeBSD 7.0-STABLE.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">They are all installed from packages built from the ports system then<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">distributed - in other words the *exact* same builds of both RT and<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">supporting packages, all the way down to OS and database.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Configurations of webserver etc. are somewhat different, but should<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">not be a factor in this.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Any help would be greatly appreciated.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Thanks, and with best regards<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Eirik Øverby<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Modirum MDpay<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Oslo, Norway<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">_______________________________________________<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Community help: <a href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite">Buy a copy at <a href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><br></blockquote></blockquote><blockquote type="cite"><blockquote type="cite"><br></blockquote></blockquote><blockquote type="cite"><br></blockquote><blockquote type="cite"><br></blockquote><br><br>-- <br>Best regards, Ruslan.<br></div></blockquote></div><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Community help: <a href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<span class="Apple-converted-space"> </span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Buy a copy at <a href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a></div> </blockquote></div><br></body></html>