<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Followup:<div><br><div>I have now even erased the database, re-initialized it, and created only a barebone set of queues, users and groups. I have modeled this closely after the working RT instance I have, and made sure the configuration (RT_SiteConfig) is the same on both systems.</div><div><br></div><div>I still see the same problem - no users are listed in the "owner" dropdowns, anywhere. Not even for the superuser!</div><div><br></div><div>Anyone?</div><div><br></div><div>Thanks,</div><div>/Eirik<br><div><br><div><div>On Jun 10, 2008, at 01:11, Eirik Øverby wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div>Hi all,<br><br>I have been struggling for a few days trying to figure out why one of <br>my RT installations don't show any other users than "Nobody" in <br>"Owner" dropdowns. The most immediate effect of this is that any <br>"Basic" or "People" change to a ticket will result in an owner change <br>to "Nobody", as not even the current owner is listed. Needless to say, <br>this is frustrating for both the users and the support staff.<br><br>I've gone through and verified (against a working RT installation) <br>that queue and group rights are set up adequately. In particular, I <br>have given the "OwnTicket" right to the appropriate users. I've even <br>attempted to give "broad rights" - however even giving superuser <br>rights to a named user, the "Privileged" group or any other gorup does <br>not help.<br><br>I'm almost beginning to suspect database corruption or some kind of <br>bug in RT, however I do not feel even remotely experienced enough to <br>claim this with any weight - so I'm still defaulting to thinking this <br>is a mistake on my part somehow.<br><br>All other aspects of RT is working fine; and on the other <br>installations I have even the above is working as it should.<br><br>Technical information:<br>All RT instances, good and bad, are running on FreeBSD 7.0-STABLE. <br>They are all installed from packages built from the ports system then <br>distributed - in other words the *exact* same builds of both RT and <br>supporting packages, all the way down to OS and database. <br>Configurations of webserver etc. are somewhat different, but should <br>not be a factor in this.<br><br>Any help would be greatly appreciated.<br><br>Thanks, and with best regards<br>Eirik Øverby<br>Modirum MDpay<br>Oslo, Norway<br>_______________________________________________<br><a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br><br>Community help: <a href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a><br>Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br><br><br>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <br>Buy a copy at <a href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a><br><br></div></blockquote></div><br></div></div></div></body></html>