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Hello,<br><br>Is there a way i can add an option into RT to Close a ticket.. I do not want it to send a message or anything.. just to close it. for example sometimes we have tickets that sit for ages and instead of deleting them i want to close them.<br><br>Also can I add in an option to resolve the ticket without sending out the this ticket has been resolved email?<br><br>thanks<br><br>Andy<br><br /><hr /> <a href='http://clk.atdmt.com/UKM/go/msnnkmgl0010000010ukm/direct/01/' target='_new'>Get Started! </a></body>
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