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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Currently users get auto-created by emailing a specific
email address and added to various groups with permissions. However, there
appears not to be a way to make these users privileged without manually
checking the box in the UI. This is fine. However, I’m noticing that privileged
users get the “New Ticket In” button at the top of the screen. I
don’t like this button and I want it to go away so users only see New
Tickets in the left-hand menu. Based on the info that this button is limited to
privileged users, I went hunting for the code to remove it, but I’ve not
been successful. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m also finding that superusers do not see New Ticket
on the left menu, and it would be handy to have this once the Quick Create
button goes away. Any idea what permission defines this?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>~~<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Kimberly McKinnis<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>System Operations Engineer<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Service Provider Division, TiVo Inc<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>408-519-9607<o:p></o:p></span></font></p>
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12.0pt'><o:p> </o:p></span></font></p>
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