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The most common way I've seen this done (user data -> php form ->
RT ticket) is to have php do a sanity check on the form data and then
e-mail it to RT. If you want the data shoved into custom fields,
you can have an OnCreate scrip in RT do it and you never have to touch
the database.<br><br>
Regards,<br>
Gene<br><br>
At 05:50 AM 7/3/2008, Caglar wrote:<br>
<blockquote type=cite class=cite cite="">Hello everybody,<br><br>
I have just started to develop a web application
with RT. But I have some problems <br>
that I couldn't solve . I will be so grateful to you, if anyone can help
me.<br><br>
I have a php form in which users enter an incident and
submit it. Then the app sends an <br>
email to the person in charge of the incident. I am storing the datas
from the form to the <br>
Tickets and Users tables in the RT's database in order to create a ticket
in RT. But the sad <br>
part is, when I login to the RT with my root account, I couldn't see the
ticket that PHP app<br>
created from the RT's web interface . Php form inserts the datas to the
database from the<br>
forms successfully. And my questions are:
<ul>
<li>Why RT doesn't see the datas that I've inserted into the RT's
database?
<li>How can I create a ticket outside the RT?
<li>Does RT needs to modify a file in order to create a new ticket?
<li>Can I use the RT's builtin ticket creation interface without
authentication?
</ul>FYI: I am using RT 3.6.6 and Mysql 5.1, Apache 1.3.9 on
FreeBSD.<br><br>
Yours,<br>
Ça lar Gülçehre<br><br>
-----------------------------<br>
Ça lar Gülçehre<br>
Tübitak Ulakbim<br>
BlackSea Interconnection<br><br>
<br>
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<x-sigsep><p></x-sigsep>
<br>
-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
San Diego State University</body>
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