<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div><div>On 2008-Jul-03, at 8:50 AM, Caglar wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"> <div bgcolor="#ffffff" text="#000000"> Hello everybody,<br> <br> I have just started to develop a web application with RT. But I have some problems <br> that I couldn't solve . I will be so grateful to you, if anyone can help me.<br> <br> I have a php form in which users enter an incident and submit it. Then the app sends an <br> email to the person in charge of the incident. I am storing the datas from the form to the <br> Tickets and Users tables in the RT's database in order to create a ticket in RT. But the sad <br> part is, when I login to the RT with my root account, I couldn't see the ticket that PHP app<br> created from the RT's web interface . Php form inserts the datas to the database from the<br> forms successfully. And my questions are:<br> <ul> <li>Why RT doesn't see the datas that I've inserted into the RT's database?</li> <li>How can I create a ticket outside the RT?</li> <li>Does RT needs to modify a file in order to create a new ticket?<br> </li> <li>Can I use the RT's builtin ticket creation interface without authentication?<br> </li> </ul> FYI: I am using RT 3.6.6 and Mysql 5.1, Apache 1.3.9 on FreeBSD.</div></blockquote><br></div><div>Best not to directly modify the database, there are several tools that will let you interact with the database cleanly outside of the web interface including:<div><br></div><div>The REST interface - If using Perl consider the RT::Client::REST library - <a href="http://search.cpan.org/~dams/RT-Client-REST-0.36/lib/RT/Client/REST.pm">http://search.cpan.org/~dams/RT-Client-REST-0.36/lib/RT/Client/REST.pm</a></div><div>The RT Tool - <a href="http://wiki.bestpractical.com/view/UseRtTool">http://wiki.bestpractical.com/view/UseRtTool</a></div><div>The RT CLI libraries (if you were using Perl) - <a href="http://wiki.bestpractical.com/view/CliBasics">http://wiki.bestpractical.com/view/CliBasics</a></div><div><br></div><div>Hope that helps.</div><div><br></div><div>Derek</div></div><br></div></body></html>