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<title>Customers can set AdminCCs on tickets</title>
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<p class=MsoPlainText>Hi,</p>
<p class=MsoPlainText>I'm brand new to this, so sorry if I end up misleading
you, but I had the same issue yesterday (my 2nd day with RT)</p>
<p class=MsoPlainText> </p>
<p class=MsoPlainText>As well as the group your client is in, have you checked
the System Groups in the Configuration->Queues->[your.queue]->Group
Rights menu? There are three system groups (everyone, privileged and unprivileged)
which you may have set the ModifyQueueWatchers right??</p>
<p class=MsoPlainText> </p>
<p class=MsoPlainText>Again, sorry if I’ve misunderstood or mislead <span style='font-family:Wingdings'>J</span></p>
<p class=MsoPlainText> </p>
<p class=MsoPlainText>Steve</p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Andrew
Lewis<br>
<b>Sent:</b> 03 July 2008 13:46<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] Customers can set AdminCCs on tickets</span></p>
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<p class=MsoNormal> </p>
<p><span style='font-size:10.0pt'>On my RT system (3.6.6), which is
undesirable.<br>
<br>
I've been unable to figure out why this is. Here are the rights which we've
granted the group they're in:<br>
<br>
OwnTicket (Immediately became suspicious of this, but revoking this right seems
ineffective)<br>
ReplyToTicket<br>
SeeQueue<br>
ShowTicket<br>
<br>
Any ideas would be appreciated.<br>
<br>
Best,<br>
-AL.</span></p>
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