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<DIV dir=ltr align=left><SPAN class=464000119-09072008><FONT face=Arial
color=#0000ff size=2>Thanks, Gene. If you don't mind sending the scrip,
sure. In reading how you set the reminders, is this only when creating
tickets? What I mean is, can other owners set the reminders after the
ticket is created?</FONT></SPAN></DIV>
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color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=464000119-09072008><FONT face=Arial
color=#0000ff size=2>-Bill</FONT></SPAN></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> Gene LeDuc [mailto:gleduc@mail.sdsu.edu]
<BR><B>Sent:</B> Wednesday, July 09, 2008 2:40 PM<BR><B>To:</B> Candelario,
Bill<BR><B>Cc:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B> Re:
[rt-users] Reminder Emails<BR></FONT><BR></DIV>
<DIV></DIV>Hi Bill,<BR><BR>I do something kind of like that. When a ticket
is created in a queue that I want reminders sent on, I have an OnCreate scrip
put a value into a CF named 'NagDays'. This value determines when
reminders should be sent on each ticket (send reminder if now() is within
NagDays of DueDate). If NagDays is empty then no reminder is sent.
The reminders are sent from a perl script that runs via cron. I started
with a script I found on the wiki, but then modified it quite a bit to use
Business::Hours, individual (per ticket) NagDays values, logging of reminders,
etc. If you only want to do it for specific tickets (rather than every
ticket in a queue) then leave out the OnCreate scrip and manually put a value
into the NagDays CF for each ticket that you want reminders sent for. I
usually set NagDays to 2 for queues in which I use reminders so that 2 days
before the due date the owner and adminccs start getting reminded that the due
date is approaching. If the ticket is past due then I change the wording
of the nag message. If you want, I'll be happy to send you the script (I
think I sent it to the list sometime last
year).<BR><BR>Regards,<BR>Gene<BR><BR>At 10:46 AM 7/9/2008, Candelario, Bill
wrote:<BR>
<BLOCKQUOTE class=cite cite="" type="cite"><FONT face=arial size=2>Would it be
possible to send a reminder on a specific ticket. What I'm trying to
accomplish is, on creating a ticket, setting a reminder (as in MS Outlook)
that would notify me via email. If I set a reminder for 1 week from
today to do a task, I would want to be reminded on that
day.<BR></FONT> <BR><FONT face=arial
size=2>Thanks,<BR>Bill</FONT></BLOCKQUOTE><X-SIGSEP>
<P></X-SIGSEP><BR>-- <BR>Gene LeDuc, GSEC<BR>Security Analyst<BR>San Diego State
University </P></BODY></HTML>