<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><br><div><div>On Jul 21, 2008, at 2:56 AM, Kobus Bensch wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div class="comText">Hi Jesse<br><br>I have managed to resolve the issues here. </div><div class="comText"><br>I only have one last issue. All RT emails are stuck in the sendmail queue with this error:<br><br>(Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPF)<br>"|/opt/rt3/bin/rt-mailgate --queue 'IT<br><br>Can you help with this please?<br><br></div></blockquote><div><br></div><div>Just tell sendmail to run the queue again now that RT is accepting mail again.</div><br><blockquote type="cite"><div class="comText">Thanks<br><br>Kobus</div><p>Quoting Jesse Vincent <<a href="mailto:jesse@bestpractical.com">jesse@bestpractical.com</a>>:<br><br>><br>> On Jul 16, 2008, at 12:19 PM, Mark E. Walker wrote:<br>><br>>> Hi Kobus,<br>>><br>>> I had the same problem about two weeks ago. Unfortunately, I never<br>>> did find out EXACTLY what the problem was, however, an upgrade to<br>>> 3.8 fixed it. Testdeps and fixdeps didn't help me, everything was<br>>> there.<br>>><br>> It's almost certainly Scalar::Util being reinstalled "incorrectly."<br>> If you reinstall it, the issue should go away.<br>><br>> -jesse<br>><br>>> My upgrade consisted of backing up the database, blowing away the<br>>> site, and doing the upgrade install as per the README.<br>>><br>>> Now the Upgrade install did the required testdeps/fixdeps, and that<br>>> may have done something after blowing away the site. I'm not sure.<br>>><br>>> During my testing I found out the following: If I removed the<br>>> perlhandler directive in the apache config, the site came up, but it<br>>> was the "you're almost there" page. Putting it back in brought up<br>>> the download again. I had no errors anywhere in any log files.<br>>><br>>> My guess is that mason is crashing somewhere and the resulting zero<br>>> length file returned to the browser doesn't have any mime type so it<br>>> tries to download a file. Unfortunately, fixing that is beyond my<br>>> current level with RT/Perl and Mason.<br>>><br>>> I know this may not have helped much, and I apologize, but maybe it<br>>> will provide a little more info to get you or the community on the<br>>> way.<br>>><br>>> Let us know what you eventually do to fix this. I think it's going<br>>> to be a recurring theme with the perl/myself update.<br>>><br>>> mw<br>>><br>>><br>>> -----Original Message-----<br>>> From: <a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a> <br>>> [<a href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a><br>>> ] On Behalf Of Drew Barnes<br>>> Sent: Wednesday, July 16, 2008 9:02 AM<br>>> To: Kobus Bensch; <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>>> Subject: Re: [rt-users] RT stopped working after latest yum updates<br>>><br>>> Sounds like the perl/mysql update will require some perl module<br>>> updates. make fixdeps may do you some good.<br>>><br>>><br>>> Kobus Bensch wrote:<br>>>><br>>>> There was 215 updates including perl and mysql. I will post the full<br>>>> log here in a bit.<br>>>><br>>>> Kobus<br>>>><br>>>> Quoting Drew Barnes <<a href="mailto:barnesaw@ucrwcu.rwc.uc.edu">barnesaw@ucrwcu.rwc.uc.edu</a>>:<br>>>><br>>>>> What did yum update?<br>>>>><br>>>>><br>>>>> Kobus Bensch wrote:<br>>>>>><br>>>>>> Hi all<br>>>>>><br>>>>>> I use RT 3.6.5 on Centos5. Last night I performed a rather large<br>>>>>> yum update and since then rt stopped working. When I go to the rt<br>>>>>> webpage it comes up with a windows asking if I want to download a<br>>>>>> file.<br>>>>>><br>>>>>> Can anybody help with this please.<br>>>>>><br>>>>>> Let em know if you need more info<br>>>>>><br>>>>>> Kobus<br>>>>>><br>>>>>><br>>>>>><br>>>> ------------------------------------------------------------------------<br>>>>>><br>>>>>> _______________________________________________<br>>>>>> <a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>>>>>><br>>>>>> Community help: <a href="http://wiki.bestpractical.com/" target="_blank">http://wiki.bestpractical.com</a><br>>>> <<a href="http://wiki.bestpractical.com/" target="_blank">http://wiki.bestpractical.com/</a>><br>>>>>> Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br>>>>>><br>>>>>><br>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly<br>>>>>> Media. Buy a copy at <a href="http://rtbook.bestpractical.com/" target="_blank">http://rtbook.bestpractical.com</a><br>>>> <<a href="http://rtbook.bestpractical.com/" target="_blank">http://rtbook.bestpractical.com/</a>><br>>>>><br>>>>> --<br>>>>> Drew Barnes<br>>>>> Applications Analyst<br>>>>> Network Resources Department<br>>>>> Raymond Walters College<br>>>>> University of Cincinnati<br>>>><br>>>><br>>><br>>> --<br>>> Drew Barnes<br>>> Applications Analyst<br>>> Network Resources Department<br>>> Raymond Walters College<br>>> University of Cincinnati<br>>><br>>> _______________________________________________<br>>> <a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>>><br>>> Community help: <a href="http://wiki.bestpractical.com/" target="_blank">http://wiki.bestpractical.com</a><br>>> Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br>>><br>>><br>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>>> Buy a copy at <a href="http://rtbook.bestpractical.com/" target="_blank">http://rtbook.bestpractical.com</a><br>>> _______________________________________________<br>>> <a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>>><br>>> Community help: <a href="http://wiki.bestpractical.com/" target="_blank">http://wiki.bestpractical.com</a><br>>> Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br>>><br>>><br>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>>> Buy a copy at <a href="http://rtbook.bestpractical.com/" target="_blank">http://rtbook.bestpractical.com</a><br>>><br>><br>> _______________________________________________<br>> <a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users" target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>><br>> Community help: <a href="http://wiki.bestpractical.com/" target="_blank">http://wiki.bestpractical.com</a><br>> Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br>><br>><br>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>> Buy a copy at <a href="http://rtbook.bestpractical.com/" target="_blank">http://rtbook.bestpractical.com</a><br>><br></p><br></blockquote></div><br></body></html>