<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><br><div><div>On Jul 24, 2008, at 9:51 PM, Hong Fai Leong wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div dir="ltr">I've followed the example in "RT Essentials" on configuring a multistage approval. It worked beautifully in v3.6.3. It fails to work after I've upgraded RT to v3.6.7.<br><br>In 3.6.3, the second approver will only receive an email upon the first approval resolution of the approving ticket.<br> <br>In 3.6.7, both approvers will receive emails at the same time.<br><br>Can someone confirm this behaviour? I would really like to have back the behaviour found in <a href="http://3.6.3.">3.6.3.</a> Can anyone out there who can help me on this. This is really important in what I'm going to do in my organization. Any advice is much appreciated. Thanks.</div></blockquote><div><br></div><div>With the information you've given us so far, it's fairly hard to debug. RT 3.6.3 was..quite a long time ago and we've fixed a fair number of bugs. It may well be the case that one of those fixes has unintended consequences. If you can share your workflow configuration with the list, someone might be able to spot something.</div><div><br></div><div>Best,</div><div>Jesse Vincent</div><div>Best Practical</div><br><blockquote type="cite"><div dir="ltr"><br> </div> _______________________________________________<br><a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br><br>Community help: <a href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</a><br>Commercial support: <a href="mailto:sales@bestpractical.com">sales@bestpractical.com</a><br><br><br>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <br>Buy a copy at <a href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a></blockquote></div><br></body></html>