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<DIV dir=ltr align=left><SPAN class=098554707-01082008><FONT face=Arial
color=#0000ff size=2>Hi,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=098554707-01082008><FONT face=Arial
color=#0000ff size=2>we use it this way:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=098554707-01082008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=098554707-01082008><FONT face=Arial
color=#0000ff size=2>1. A simple Webform which creates a preformated mail sent
to RT</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=098554707-01082008><FONT face=Arial
color=#0000ff size=2>2. RT uses ExtractCustomFieldValues to scan the mail
content and put information from mail text to Custom Fields.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=098554707-01082008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=098554707-01082008><FONT face=Arial
color=#0000ff size=2>This is a easy setup and working fine.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=098554707-01082008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=098554707-01082008><FONT face=Arial
color=#0000ff size=2>To your Problem with the No Login at all: I think this is
not a good idea. What you can try is the RT-BugTracker-Public Interface from BPS
Svn, which offers the functionality to access RT without
login.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=098554707-01082008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=098554707-01082008><FONT face=Arial
color=#0000ff size=2>Torsten</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=de dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>Von:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>Im Auftrag von </B>Helmuth
Ramirez<BR><B>Gesendet:</B> Donnerstag, 31. Juli 2008 23:50<BR><B>An:</B>
mark_jaggers@trendmicro.com; rt-users@lists.bestpractical.com<BR><B>Betreff:</B>
Re: [rt-users] External Ticket Form w/ No Login<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">You
can try looking up Command by Mail in the archives. It can send e-mails
with the custom fields and such to be submitted as tickets. So you could
have a web front end for submission that generates an e-mail to
RT.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of
</B>mark_jaggers@trendmicro.com<BR><B>Sent:</B> Thursday, July 31, 2008 5:44
PM<BR><B>To:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users]
External Ticket Form w/ No Login<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Ok, I went
through the archives and did not really find a good or easy answer to this
question. Plus many of the posts are very old. We created an
external form for RT 3.8.0 and resides on an external site. The form works
fine for creating a ticket, except that it requires the person to login.
We need to have an easy way to setup this form and RT so that anyone can
submit a ticket using that form and are not required to login. Our form
also includes custom fields.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">If it is not possible
to do this, then is it possible to allow the user on the login page to create
their own login or perhaps when the user submits the ticket, their email address
automatically creates a login for them and RT auto generates a
password.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Out ultimate goal is
to have the form submit a ticket without any logins at
all.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Any help would be
appreciated.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 7.5pt; FONT-FAMILY: 'Arial','sans-serif'">Mark</SPAN><o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
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