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<p class=MsoNormal><span style='color:#1F497D'>How on earth do you do that?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ham MI-ID, Torsten
Brumm [mailto:torsten.brumm@Kuehne-Nagel.com] <br>
<b>Sent:</b> 11 August 2008 17:00<br>
<b>To:</b> Richard Harold; rt-users@lists.bestpractical.com<br>
<b>Subject:</b> AW: [rt-users] Question about permissions<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Have
you tried to put the saved searches to the selfservice interface?</span><o:p></o:p></p>
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style='font-size:12.0pt;font-family:"Times New Roman","serif"'>
<hr size=2 width="100%" align=center>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Von</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>:
rt-users-bounces@lists.bestpractical.com <br>
<b>An</b>: rt-users@lists.bestpractical.com <br>
<b>Gesendet</b>: Mon Aug 11 15:47:19 2008<br>
<b>Betreff</b>: [rt-users] Question about permissions </span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>Hi Guys,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>I am trying to set up a customer so they
can log on and check their open/closed calls. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>I have set them up as a Privileged user<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>The only things i want them to see are the
saved searches i have created.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>I have managed to lock it down, but they
are still able to see too much<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>I do not want to give them the option to
search, as they can type in “1” for instance and pull up the first call
created. They can then do this for any other ticket regardless of whether its
for them.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>I don’t want them to be able to change the
status ,owner or customer which they can currently do from the basics
screen.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>I have multiple queues and permissions done
on a group basis.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>So I basically want to give them almost a
Self service screen but with the ability to see saved searches.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>If there is any other info you need please
let me know.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>Richard Harold<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
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