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<td width="30%"><div align="right"><table border=0 cellspacing=0 cellpadding=0><tr><td><A href="http://www.foreshore.net"><IMG border="0" style="border:0;" alt="Foreshore" src="cid:108081816491702001@service1.mimecast-offshore.com" ></A></td></tr></table></div></td>
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<td>It's obvious when its pointed out to you isn't it =)<BR>
<BR>
Thanks for the help<BR>
<BR>
________________________________<BR>
<BR>
From: Jerrad Pierce [mailto:jpierce@cambridgeenergyalliance.org] <BR>
Sent: 18 August 2008 16:16<BR>
To: Dave Wells<BR>
Subject: Re: [rt-users] FW: Using rt-crontool to send Timed<BR>
Notifications<BR>
<BR>
<BR>
<BR>
<BR>
<BR>
<BR>
<BR>
The issue is that we are looking to make our RT<BR>
installation client facing.<BR>
<BR>
Therefore we do not really want comments about slow responses or<BR>
actions being left on the ticket.<BR>
<BR>
<BR>
<BR>
Are you confusing comments and correspondence?<BR>
You can control access to comments with ACLs,<BR>
and the public should indeed never see comments.<BR>
<BR>
>Umm I didnt know that can you stop specific users or groups from seeing<BR>
comments. How do you do that? cause it sounds perfect.<BR>
<BR>
The rights are CommentOn and ShowTicketComments<BR>
<BR>
P.S. You're funky HTML formatted message makes for some awkward editing.<BR>
-- <BR>
Cambridge Energy Alliance: Save money & the planet<BR>
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