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<FONT face=Tahoma size=2><B>From:</B> Dave Wells <BR><B>Sent:</B> 18 August 2008
16:02<BR><B>To:</B> 'Jerrad Pierce'<BR><B>Subject:</B> RE: [rt-users] Using
rt-crontool to send Timed Notifications<BR></FONT><BR></DIV>
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<DIV dir=ltr align=left><SPAN class=484150015-18082008><FONT face=Arial
color=#0000ff size=2>The issue is that we are looking to make our RT
installation client facing.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=484150015-18082008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=484150015-18082008><FONT face=Arial
color=#0000ff size=2>Therefore we do not really want comments about slow
responses or actions being left on the ticket.</FONT></SPAN></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> Jerrad Pierce
[mailto:jpierce@cambridgeenergyalliance.org] <BR><B>Sent:</B> 18 August 2008
15:31<BR><B>To:</B> Dave Wells<BR><B>Cc:</B> RT users<BR><B>Subject:</B> Re:
[rt-users] Using rt-crontool to send Timed Notifications<BR></FONT><BR></DIV>
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<DIV><SPAN><FONT face=Arial size=2>However I have been asked if there is
any way that everything can run as before with mails being sent to
owner/queue group but without the comment on the ticket being
added. I have attempted using SendEmail or Notify as the action for
rt-crontool but it does not seem to work at all.</FONT></SPAN></DIV>
<DIV><SPAN></SPAN></DIV></TD></TR></TBODY></TABLE></DIV></BLOCKQUOTE></DIV>This
seems antithetical to the design of RT.<BR>It's meant to log all
transactions.<BR>-- <BR>Cambridge Energy Alliance: Save money & the
planet<BR></DIV></td>
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