<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.6000.16705" name=GENERATOR></HEAD>
<BODY>
<div align="right">
</div>
<p></p>
<table width="77%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="70%"> </td>
<td width="30%"><div align="right"><table border=0 cellspacing=0 cellpadding=0><tr><td><A href="http://www.foreshore.net"><IMG border="0" style="border:0;" alt="Foreshore" src="cid:108081816135402801@service1.mimecast-offshore.com" ></A></td></tr></table></div></td>
</tr>
<tr>
<td>
<DIV dir=ltr align=left><SPAN class=474441215-18082008><FONT face=Arial
color=#0000ff size=2>Umm I didnt know that can you stop specific users or groups
from seeing comments. How do you do that? cause it sounds
perfect.</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Jerrad Pierce
[mailto:jpierce@cambridgeenergyalliance.org] <BR><B>Sent:</B> 18 August 2008
16:12<BR><B>To:</B> Dave Wells<BR><B>Subject:</B> Re: [rt-users] Using
rt-crontool to send Timed Notifications<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr>On Mon, Aug 18, 2008 at 11:01, Dave Wells <SPAN dir=ltr><<A
href="mailto:dave.wells@foreshore.net">dave.wells@foreshore.net</A>></SPAN>
wrote:<BR>
<DIV class=gmail_quote>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV>
<DIV align=right></DIV>
<P></P>
<TABLE cellSpacing=0 cellPadding=0 width="77%" border=0>
<TBODY>
<TR>
<TD width="70%"><BR></TD></TR>
<TR>
<TD>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff size=2>The
issue is that we are looking to make our RT installation client
facing.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff
size=2>Therefore we do not really want comments about slow responses or
actions being left on the
ticket.</FONT></SPAN></DIV></TD></TR></TBODY></TABLE></DIV></BLOCKQUOTE></DIV>Are
you confusing comments and correspondence?<BR>You can control access to comments
with ACLs,<BR>and the public should indeed never see comments.<BR>--
<BR>Cambridge Energy Alliance: Save money & the
planet<BR></DIV></td>
</tr>
</table>
<font face="Arial" size="1">
<br>
</font>
<table width="247" cellpadding="1" cellspacing="1"> <!-- Signature Block -->
<tr>
<td style="border: 1px solid #CCCCCC; background-color: white; font-family: Verdana, Arial, Helvetica, sans-serif; color: slateblue;">
<table cellspacing="0" cellpadding="2" width="100%">
<tr>
<td colspan="2" align="center" style="background-color: #11B8FF; color: #003366; font-weight: bold; padding-bottom:5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">
<font color="#000000" face="Arial">Foreshore Limited</font></td>
</tr>
<tr>
<td colspan="2" style="font-weight: bold; padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">
<font face="Arial"> Dave Wells
<font face="Arial">
<br> Senior network engineer</font></td>
</tr>
<tr>
<td width="8%" style="font-weight: bold; padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">
<font color="#000000" face="Arial">T:</font></td>
<td width="92%" style="padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">
<font face="Arial">+44 (0) 1534 752300</font></td>
</tr>
<tr>
<td style="font-weight: bold; padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">
<font color="#000000" face="Arial">F:</font></td>
<td style="padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">
<font color="#000000" face="Arial">+44 (0) 1534 752301</td>
</tr>
<tr>
<td style="font-weight: bold; padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">
<font color="#000000" face="Arial">E:</font></td>
<td style="padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">
<font face="Arial"><a href="mailto:dave.wells@foreshore.net">dave.wells@foreshore.net</a></td>
</tr>
<tr>
<td style="font-weight: bold; padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">
<font color="#000000" face="Arial">W:</font></td>
<td style="padding-left: 5; font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif;">
<font face="Arial"><A href="www.foreshore.net">www.foreshore.net</A></td>
</tr>
</table>
</td>
</tr>
</table>
<font face="Arial" size="1">
<br>
</font>
<div id="disclaimer" style="font-size:10px; font-family:Verdana, Arial, Helvetica, sans-serif; color:dark grey;">
<p></p>
<p><font face="Arial">This email has been scanned for viruses and spam by Foreshore’s email security system, Mimecast Offshore. Please visit the
<a href="http://www.foreshore.net/section/122/index.html">email security</a> section of our website for more information.
<br><br>
Any views expressed in this message are those of dave.wells@foreshore.net,
except where dave.wells@foreshore.net states them to be the views of Foreshore Limited. The information contained in this communication from dave.wells@foreshore.net, is confidential and may be legally privileged. It is intended solely for rt-users@lists.bestpractical.com and others authorised to receive it. If you are rt-users@lists.bestpractical.com you are hereby notified that any dissemination, distribution, copying or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. If you have received this email in error please delete it immediately and advise us by return email to hostmaster@foreshore.net
</font>
<br/>
</p>
</div>
</BODY></HTML>