<div dir="ltr">I've been using RT::Client::REST to pass information form a pretty front-end form into RT,<br>but I just noticed a few problems that I've been unable to figure out. I'm writing both rt-users,<br>
and the module author because it's not clear where the problem lies...<br><br>* Tickets created with the REST client have a From: set to the address of the user the<br>that the script is connecting as, whereas tickets created from the web interface have no<br>
From:<br><br>* Even though the requestor field is set properly, none of the standard templates get sent<br>[Tue Aug 19 22:37:04 2008] [info]: <<a href="mailto:rt-3.8.0-30604-1219185424-1099.22-3-0@cambenergy.org">rt-3.8.0-30604-1219185424-1099.22-3-0@cambenergy.org</a>> #22/297 - Scrip 3 On Create Autoreply To Requestors (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)<br>
[Tue Aug 19 22:37:04 2008] [info]: <<a href="mailto:rt-3.8.0-30604-1219185424-1099.22-3-0@cambenergy.org">rt-3.8.0-30604-1219185424-1099.22-3-0@cambenergy.org</a>> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:337)<br>
[Tue Aug 19 22:37:04 2008] [info]: <<a href="mailto:rt-3.8.0-30604-1219185424-508.22-4-0@cambenergy.org">rt-3.8.0-30604-1219185424-508.22-4-0@cambenergy.org</a>> #22/297 - Scrip 4 On Create Notify AdminCcs (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:302)<br>
[Tue Aug 19 22:37:04 2008] [info]: <<a href="mailto:rt-3.8.0-30604-1219185424-508.22-4-0@cambenergy.org">rt-3.8.0-30604-1219185424-508.22-4-0@cambenergy.org</a>> No recipients found. Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:337)<br>
[Tue Aug 19 22:37:05 2008] [info]: Ticket 22 created in queue 'Homes' by REST (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:659)<br clear="all"><br>Any help would be greatly appreciated.<br>-- <br>Cambridge Energy Alliance: Save money & the planet<br>
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