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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>I have my 3.8.1 instance up and running and was looking into getting
RT to send out Rich Text e-mail messages (correspondence) without much luck. I
came across this in the archives:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>From <a
href="http://www.gossamer-threads.com/lists/rt/users/77177#77177">http://www.gossamer-threads.com/lists/rt/users/77177#77177</a>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><br>
</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#660066'>> i only see plain </span><b><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:black;background:#AAAAFF'>text</span></b><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#660066'>
after save. and i <br>
> get plain </span><b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black;background:#AAAAFF'>text</span></b><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif";color:#660066'> email. <br>
</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><br>
You need to tweak your templates slightly in order to send html <b><span
style='background:#AAFFAA'>mail</span></b>, <br>
but it seems to tickle a bug. <br>
<br>
You should get <b><span style='background:#AAFFAA'>mail</span></b> about a bug
report in a few minutes. <br>
<br>
-kevin <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Does this mean its not working yet (and its not just me :) or do I
need to “tweak” my templates. If so, how would I go about doing
that?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>I do have PreferRichText set in my RT_SiteConfig.pm file and am
using the WYSIWYG editor.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Thanks all<br>
________</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Helmuth Ramirez<o:p></o:p></p>
<p class=MsoNormal>Sr. Network Administrator<o:p></o:p></p>
<p class=MsoNormal>Compupay Inc.<o:p></o:p></p>
<p class=MsoNormal>3450 Lakeside Drive<o:p></o:p></p>
<p class=MsoNormal>Suite 400<o:p></o:p></p>
<p class=MsoNormal>Miramar, FL 33027<o:p></o:p></p>
<p class=MsoNormal>tel: 954-874-4999<o:p></o:p></p>
<p class=MsoNormal>helmuthramirez@compupay.com<o:p></o:p></p>
<p class=MsoNormal>www.compupay.com<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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