<div dir="ltr">I have users who want to use RT to track an elaborate multi-step process, namely to <br>determine how far-along individual projects are. Does anyone have any experience with this,<br>or recommendations for doing so?<br>
<br>The original idea was for the creation of a ticket in the queue to spawn the creation of child <br>tickets for every step in the process. I fear this will be rather cumbersome, and may result<br>in correspondence being spread across far too may tickets.<br>
<br>I've since been considering a (multi)select CF, but it seems like it'd be rather easy to ignore,<br>and we already have over two dozen CF on these tickets.<br clear="all"><br>Custom states are another possiblity, but there are 12 steps, and that seems extremely unweildy.<br>
<br>Thanks in advance,<br><br>Jerrad<br>-- <br>Cambridge Energy Alliance: Save money & the planet<br>
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