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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Ok I had been given a task to update the Request Tracker,
the problem is the older version is 3.0.11 and the person who managed it left
without any information so I had to analyze as much as possible.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Here is the information:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Old RT system;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Debian (no clue what version)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Apache 1.3 version<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Mysql 4.x<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>RT 3.0.11 <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>New RT system:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>CentOS 5 on VMWare system<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Apache 2.x<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Mysql 5.x<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>RT 3.4.6 (tried 3.8.0, web ui was very flaky)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>So I managed to install the new RT 3.4.6 just fine without
any issues.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Tested it and worked only one problem the ‘Tools’
ran into errors. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0>
<tr>
<td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>error:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>Undefined subroutine &Scalar::Util::weaken called at
/opt/rt3/lib/RT/Action/Generic.pm line 108.</span></font><o:p></o:p></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>context:</span></font></b><font size=1
face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'>
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>...</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>104:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>$self->{'TicketObj'} = $args{'TicketObj'};</span></font><o:p></o:p></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>105:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>$self->{'TransactionObj'} =
$args{'TransactionObj'};</span></font><o:p></o:p></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>106:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>$self->{'Type'} = $args{'Type'};</span></font><o:p></o:p></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>107:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>108:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 color=red face=Verdana><span
style='font-size:7.5pt;font-family:Verdana;color:red'>Scalar::Util::weaken($self->{'ScripActionObj'});</span></font><o:p></o:p></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>109:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>Scalar::Util::weaken($self->{'ScripObj'});</span></font><o:p></o:p></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>110:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>Scalar::Util::weaken($self->{'TemplateObj'});</span></font><o:p></o:p></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>111:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>Scalar::Util::weaken($self->{'TicketObj'});</span></font><o:p></o:p></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>112:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>Scalar::Util::weaken($self->{'TransactionObj'});</span></font><o:p></o:p></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:
7.5pt;font-family:Verdana;font-weight:bold'>...</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</td>
</tr>
</table>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'><o:p></o:p></span></font></p>
</td>
</tr>
<tr>
<td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><b><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana;font-weight:bold'>code stack:</span></font></b><font
size=1 face=Verdana><span style='font-size:7.5pt;font-family:Verdana'> </span></font><o:p></o:p></p>
</td>
<td nowrap valign=top style='padding:.75pt .75pt .75pt .75pt'>
<p class=MsoNormal><font size=1 face=Verdana><span style='font-size:7.5pt;
font-family:Verdana'>/opt/rt3/lib/RT/Action/Generic.pm:108<br>
/opt/rt3/lib/RT/Action/Generic.pm:80<br>
/opt/rt3/share/html/Tools/Offline.html:107<br>
/opt/rt3/share/html/autohandler:85</span></font><o:p></o:p></p>
</td>
</tr>
</table>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Raw Error is:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><a name=raw></a><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<pre><font size=2 face="Courier New"><span style='font-size:10.0pt'>Undefined subroutine &Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line 108.<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>Trace begun at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 129<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Exceptions::rethrow_exception('Undefined subroutine &Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line 108.^J') called at /opt/rt3/lib/RT/Action/Generic.pm line 108<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>RT::Action::Generic::_Init('RT::Action::CreateTickets=HASH(0xb9d3cfc)', 'CurrentUser', 'RT::CurrentUser=HASH(0xb9d5ffc)') called at /opt/rt3/lib/RT/Action/Generic.pm line 80<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>RT::Action::Generic::new('RT::Action::CreateTickets', 'CurrentUser', 'RT::CurrentUser=HASH(0xb9d5ffc)') called at /opt/rt3/share/html/Tools/Offline.html line 107<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb9cfc38)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1278<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1268<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Request::comp(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 937<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0xb550450)') called at /opt/rt3/share/html/autohandler line 85<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Commands::__ANON__ at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb7e6e90)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1273<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1268<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Request::comp(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 467<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 467<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>eval {...} at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 419<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb550450)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 168<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb550450)') called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xace27e8)', 'Apache2::RequestRec=SCALAR(0xb81d078)') called at /opt/rt3/bin/webmux.pl line 124<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>eval {...} at /opt/rt3/bin/webmux.pl line 124<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>RT::Mason::handler('Apache2::RequestRec=SCALAR(0xb81d078)') called at -e line 0<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>eval {...} at -e line 0<o:p></o:p></span></font></pre>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am just starting to figure this out, but I am past my
deadline now and this roadblock is not helping me much.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I just ignored it for now because I need to make sure that I
am able to import the older database into newer one.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>After the new RT installation which it created the mysql
table, I injected the older database by force, and ran into multiple errors but
it went in there.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I get to web ui, the database is there but history is
missing for the contents. I thought I ran the database update but I guess
it failed at some point.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I think there is also an issues with my Virtual Host
settings in httpd configuration, could someone post a copy of their so I could
figure out why am I screw this up badly, more than need to.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Please bear with me, I just got back to scripting after 5
years of inactivity on linux. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Never done mysql but learning.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thank you. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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