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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Have you looked at creating a list of “Reminders” in
the ticket? We use them as a way of creating a checklist to track multi-task
processes (for example, all the things that need to be done to activate a new
employee – various system accounts, long distance calling PIN, etc.) within
a single ticket.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>--<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Mark Roedel<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Senior Programmer/Analyst - Web Services<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>LeTourneau University<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Jerrad
Pierce<br>
<b>Sent:</b> Sunday, August 24, 2008 9:48 PM<br>
<b>To:</b> RT Users<br>
<b>Subject:</b> [rt-users] Design/usage question<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>I have users who want to use RT to track an elaborate
multi-step process, namely to <br>
determine how far-along individual projects are. Does anyone have any
experience with this,<br>
or recommendations for doing so?<br>
<br>
The original idea was for the creation of a ticket in the queue to spawn the
creation of child <br>
tickets for every step in the process. I fear this will be rather cumbersome,
and may result<br>
in correspondence being spread across far too may tickets.<br>
<br>
I've since been considering a (multi)select CF, but it seems like it'd be
rather easy to ignore,<br>
and we already have over two dozen CF on these tickets.<br clear=all>
<br>
Custom states are another possiblity, but there are 12 steps, and that seems
extremely unweildy.<br>
<br>
Thanks in advance,<br>
<br>
<o:p></o:p></p>
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