<div dir="ltr"><div>Hi,</div>
<div> </div>
<div>The info provided helped in adjusting the link. </div>
<div> </div>
<div>However, it leads me to the same weird scenario again. When I'm in either "Bookmarked Tickets", "10 highest priority tickets I own", "10 newest unowned tickets" then click any of </div>
<div>"Home", "Simple Search", "Tickets", "Tools", "Configuration", "Preferences", "Approval"</div>
<div> </div>
<div>it will asked me to log again. I already tried deleting Temp internet files and cookies. </div>
<div> </div>
<div>Here's the /etc/apache2/conf.d/rt.conf</div>
<div> </div>
<div># as RT is out of document root then we want alias<br># and should define directory access<br>Alias /rt /opt/rt3/share/html/<br>PerlRequire /opt/rt3/bin/webmux.pl<br><Directory /opt/rt3/share/html/><br> Order allow,deny<br>
Allow from all<br></Directory></div>
<div><Location /NoAuth/images><br> SetHandler default<br></Location></div>
<div><Location /rt><br> RewriteEngine On<br> RedirectMatch permanent (.*)/$ $1/index.html<br> AddDefaultCharset UTF-8<br> SetHandler perl-script<br> PerlHandler RT::Mason<br></Location><br></div>
<div> </div>
<div>There's no info on error.log. Here's access.log </div>
<div><a href="http://192.168.1.1">192.168.1.1</a> - - [26/Aug/2008:15:54:21 -0400] "GET /rt/Search/Results.html?Format='%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23'%2C'%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject'%2CPriority%2C%20QueueName%2C%20ExtendedStatus%2C%20Bookmark&Order=DESC&OrderBy=LastUpdated&Query=id%20%3D%20'__Bookmarked__'&Rows=999 HTTP/1.1" 200 13184 "<a href="http://mydomain.com/rt/index.html">http://mydomain.com/rt/index.html</a>" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727)"<br>
<a href="http://192.168.1.1">192.168.1.1</a> - - [26/Aug/2008:15:54:27 -0400] "GET /rt/ HTTP/1.1" 301 384 "<a href="http://mydomain.com/rt/Search/Results.html?Format='%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23'%2C'%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject'%2CPriority%2C%20QueueName%2C%20ExtendedStatus%2C%20Bookmark&Order=DESC&OrderBy=LastUpdated&Query=id%20%3D%20'__Bookmarked__'&Rows=999">http://mydomain.com/rt/Search/Results.html?Format='%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23'%2C'%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject'%2CPriority%2C%20QueueName%2C%20ExtendedStatus%2C%20Bookmark&Order=DESC&OrderBy=LastUpdated&Query=id%20%3D%20'__Bookmarked__'&Rows=999</a>" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727)"<br>
<a href="http://192.168.1.1">192.168.1.1</a> - - [26/Aug/2008:15:54:27 -0400] "GET /rt/index.html HTTP/1.1" 200 5060 "<a href="http://mydomain.com/rt/Search/Results.html?Format='%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23'%2C'%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject'%2CPriority%2C%20QueueName%2C%20ExtendedStatus%2C%20Bookmark&Order=DESC&OrderBy=LastUpdated&Query=id%20%3D%20'__Bookmarked__'&Rows=999">http://mydomain.com/rt/Search/Results.html?Format='%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%2FTITLE%3A%23'%2C'%3Ca%20href%3D%22%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%2FTITLE%3ASubject'%2CPriority%2C%20QueueName%2C%20ExtendedStatus%2C%20Bookmark&Order=DESC&OrderBy=LastUpdated&Query=id%20%3D%20'__Bookmarked__'&Rows=999</a>" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727)"<br>
<br></div>
<div class="gmail_quote">On Tue, Aug 26, 2008 at 2:28 PM, Brian Buchanan <span dir="ltr"><<a href="mailto:brianbuchanan@interfast.ca">brianbuchanan@interfast.ca</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div>
<div></div>
<div class="Wj3C7c"><br>On Tue, 2008-08-26 at 11:15 -0400, rmp dmd wrote:<br>> Hi,<br>><br>> First, I'd like to say great job on putting up an excellent<br>> documentation that is easy to follow for upgrading <a href="http://3.8.1./" target="_blank">3.8.1.</a> I'm newbie<br>
> RT user/admin but was able to do the updagrade easily.<br>><br>> I just have few minor issues on <a href="http://3.8.1./" target="_blank">3.8.1.</a><br>><br>> - On "RT at Glance" the link for "Bookmarked Tickets", "10 highest<br>
> priority tickets I own", "10 newest unowned tickets" are pointing for<br>> <a href="http://localhost/rt/Search/Results.html?format....." target="_blank">http://localhost/rt/Search/Results.html?format.....</a>.. How can change<br>
> this link to<br>> <a href="http://mydomain.com/rt/Search/Results.html?format....." target="_blank">http://mydomain.com/rt/Search/Results.html?format.....</a>.. ?<br>><br>> - While I'm exploring the new interface 3.8.1, I stumble in this weird<br>
> scenario which I'm not sure if it's normal or bug. when I click<br>> Home->Tickets->configuration, it will be on site<br>> <a href="http://mydomain.com/rt/Admin/index.html" target="_blank">http://mydomain.com/rt/Admin/index.html</a> but it will ask me to log<br>
> again. same thing when I click Home->simpleSearch->tickets->Tools, it<br>> will on site <a href="http://mydomain.com/rt/Tools/index.html" target="_blank">http://mydomain.com/rt/Tools/index.html</a> but it will ask<br>
> me to log again. I'm not sure what else is in ther but this may be<br>> nuisance.<br>><br><br></div></div>You need to set $WebDomain or $WebBaseURL in<br>/opt/rt3/etc/RT_SiteConfig.pm<br><br>Check out /opt/rt3/etc/RT_Config.pm for details on $WebDomain,<br>
$WebBaseURL, $WebURL and $WebPath, but don't make changes there, copy<br>the block(s) you need/want to RT_SiteConfig.pm and make the changes<br>there.<br><font color="#888888"><br><br>Brian<br><br><br><br></font></blockquote>
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