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<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Look into the </FONT></DIV>
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<DIV dir=ltr><FONT face=Arial color=#000000 size=2><FONT face=Verdana><FONT color=#660066>Set($</FONT><B style="COLOR: black; BACKGROUND-COLOR: rgb(255,255,128)">NotifyActor</B><FONT color=#660066>, 0);</FONT></FONT></FONT></DIV>
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<DIV dir=ltr><FONT face=Verdana color=#660066 size=2>setting. </FONT></DIV>
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<DIV dir=ltr><FONT face=Verdana color=#660066 size=2>Also, this place is great for searching archives</FONT></DIV>
<DIV dir=ltr><A href="http://www.gossamer-threads.com/lists/rt/users/">http://www.gossamer-threads.com/lists/rt/users/</A></DIV></DIV>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com on behalf of Mark Speener<BR><B>Sent:</B> Wed 8/27/2008 6:31 PM<BR><B>To:</B> rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] CC not sending all e-mails<BR></FONT><BR></DIV>
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<P>I have a user who likes to CC himself on tickets he created and is replying to. If he CC's an outside user the e-mail is delivered but when he CC's himself he does not get an e-mail. Is there something I have to configure so he gets these e-mails.</P>
<P>Just for clarity, the user is creating a ticket then replying to it and doing an RT-Send-CC to himself and an external recipient. The external recipient gets an e-mail but the user does not.</P>
<P>Thanks.</P></FONT></FONT></DIV></DIV></BODY></HTML>