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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Did you try the 4.0-4.1 MySQL updates? That seems to fix a lot
of people with corrupt attachments or “back to login page” issue.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Steve
Hopps<br>
<b>Sent:</b> Thursday, August 28, 2008 2:46 PM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> [rt-users] RT requiring login for every click<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div><pre>I'm also having this problem since upgrading from 3.8.0 to <a
href="http://3.8.1.">3.8.1.</a> The <i>Apache::Session::File</i> work-around does fix this but it behaves differently than it used to, and I'm concerned about security with this setting turned on.<br>
<br>
<o:p></o:p></pre><pre><br>
Anyone had any luck solving this? The suggestion below didn't apply to me<br>
<br>
-Steve<br>
<br>
<br>
>Marco,<br>
><br>
>I had a similar problem after the 3.8.1 upgrade even though my database was<br>
>updated correctly, and I saw the same problem with the file session<br>
<br>
<o:p></o:p></pre><pre>>handler. I was actually able to fix my issue by taking a trailing slash off<br>
>my $WebBaseURL. It seemed like URLs with multiple // in them were<br>
>resulting in the extra login prompts. So, that might be something to look<br>
<br>
<o:p></o:p></pre><pre>>at if you've exhausted all the other possibilities. Worked for me.<br>
><br>
>-- Matt<br>
><br>
><br>
>On Thu, Aug 28, 2008 at 6:02 AM, Marco Avvisano <<br>
<a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">>marco.avvisano at regione.toscana.it</a>> wrote:<br>
<br>
<o:p></o:p></pre><pre>><br>
><i><br>
</i>><i> I have the same problem but not for every click<br>
</i>><i><br>
</i>><i> RT 3.8.1<br>
</i>><i> Mysql 4.1.22<br>
</i>><i> OS: Linux 2.4.21-37.ELsmp<br>
</i>><i><br>
</i>><i> any suggestions<br>
<br>
<o:p></o:p></i></pre><pre>><i><br>
</i>><i> thanks<br>
</i>><i><br>
</i>><i> Marco<br>
</i>><i><br>
</i>><i> ----- Original Message -----<br>
</i>><i> From: "Ruslan Zakirov" <<a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">ruz at bestpractical.com</a>><br>
<br>
<o:p></o:p></i></pre><pre>><i> To: "Mark Hazen" <<a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">markh at intechgra.com</a>><br>
</i>><i> Cc: <<a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">rt-users at lists.bestpractical.com</a>><br>
<br>
<o:p></o:p></i></pre><pre>><i> Sent: Wednesday, August 06, 2008 10:34 PM<br>
</i>><i> Subject: Re: [rt-users] RT requiring login for every click<br>
</i>><i><br>
</i>><i><br>
</i>><i> >I saw your followups on this issue, but I want to comment this.<br>
<br>
<o:p></o:p></i></pre><pre>><i> ><br>
</i>><i> > Yes, these fixes I was talking about have been integrated into 3.8.0<br>
</i>><i> > and as well several fixes would be in 3.8.1 (3.8.1rc1 is available at<br>
</i>><i> > this moment for download from our server).<br>
<br>
<o:p></o:p></i></pre><pre>><i> ><br>
</i>><i> > Affects: RT on mysql 4.1 and newer with utf8 as default DB charset<br>
</i>><i> > WHEN RT's DB was created, changing mysql options would not help much<br>
</i>><i> ><br>
</i>><i> > Symptoms: constant login requests on every action<br>
<br>
<o:p></o:p></i></pre><pre>><i> ><br>
</i>><i> > Check: change session handler to Apache::Session::File, if problem<br>
</i>><i> > goes away then it's this issue.<br>
</i>><i> ><br>
</i>><i> > Otherwise issue is different and needs more investigation. In this<br>
<br>
<o:p></o:p></i></pre><pre>><i> > case (according to Mark's further comments) situation is different.<br>
</i>><i> ><br>
</i>><i> > Hope this would help isolate different problems in future.<br>
</i>><i> ><br>
</i>><i> > On Tue, Aug 5, 2008 at 5:24 AM, Mark Hazen <<a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">markh at intechgra.com</a>> wrote:<br>
<br>
<o:p></o:p></i></pre><pre>><i> >> Hiya folks,<br>
</i>><i> >><br>
</i>><i> >> I saw this mentioned on the list a couple months back, but under Gentoo,<br>
</i>><i> >> and while the issue was related to the MySQL language configuration,<br>
<br>
<o:p></o:p></i></pre><pre>><i> >> there was a note from <a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">ruz at bp</a> stating that this was an issue related the<br>
</i>><i> >> default charset setting for MySQL (under Gentoo, though) which had been<br>
<br>
<o:p></o:p></i></pre><pre>><i> >> addressed for the next release (under 3.6, so it'd be incorporated into<br>
</i>><i> >> 3.8 I'm guessing).<br>
</i>><i> >><br>
</i>><i> >> When a user (admin user in this case) logs in, they get the home page,<br>
<br>
<o:p></o:p></i></pre><pre>><i> >> but any subsequent clicks bring the login page up again. The system and<br>
</i>><i> >> Apache logs don't reveal any errors, just a successful login message<br>
</i>><i> >> when the logins are made.<br>
<br>
<o:p></o:p></i></pre><pre>><i> >><br>
</i>><i> >> I've checked the database and the cookie, and the RT_SID is identical<br>
</i>><i> >> and being updated with each request. We did have default-character-set<br>
</i>><i> >> as utf8 as recommended for Dovecot on the same machine, but I've<br>
<br>
<o:p></o:p></i></pre><pre>><i> >> commented that out and restarted all associated services, and we still<br>
</i>><i> >> have the multiple login requests.<br>
</i>><i> >><br>
</i>><i> >> I'm attaching my my.cnf file below in case that's the culprit; I do<br>
<br>
<o:p></o:p></i></pre><pre>><i> >> appreciate any suggestions that might help here.<br>
</i>><i> >><br>
</i>><i> >><br>
</i>><i> >> Environment:<br>
</i>><i> >> RT: 3.8.0<br>
</i>><i> >> OS: Oracle Linux 5.2 (RHEL5 equivalent)<br>
<br>
<o:p></o:p></i></pre><pre>><i> >> DB: MySQL 5.0.45<br>
</i>><i> >> Web Server: Apache/2.2.3<br>
</i>><i> >><br>
</i>><i> ><br>
</i>><i> > [snip]<br>
</i>><i> ><br>
</i>><i> > --<br>
</i>><i> > Best regards, Ruslan.<br>
<br>
<o:p></o:p></i></pre><pre>><i> > _______________________________________________<br>
</i>><i> > <a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
<br>
<o:p></o:p></i></pre><pre>><i> ><br>
</i>><i> > Community help: <a href="http://wiki.bestpractical.com/">http://wiki.bestpractical.com</a><br>
</i>><i> > Commercial support: <a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">sales at bestpractical.com</a><br>
<br>
<o:p></o:p></i></pre><pre>><i> ><br>
</i>><i> ><br>
</i>><i> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
</i>><i> > Buy a copy at <a href="http://rtbook.bestpractical.com/">http://rtbook.bestpractical.com</a><br>
<br>
<o:p></o:p></i></pre><pre>><i> _______________________________________________<br>
</i>><i> <a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
<br>
<o:p></o:p></i></pre><pre>><i><br>
</i>><i> Community help: <a href="http://wiki.bestpractical.com/">http://wiki.bestpractical.com</a><br>
</i>><i> Commercial support: <a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">sales at bestpractical.com</a><br>
<br>
<o:p></o:p></i></pre><pre>><i><br>
</i>><i><br>
</i>><i> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
</i>><i> Buy a copy at <a href="http://rtbook.bestpractical.com/">http://rtbook.bestpractical.com</a><br>
<br>
<o:p></o:p></i></pre><pre>><o:p> </o:p></pre></div>
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