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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I checked some of my configs against the
suggestions in the list, but I haven’t come across anything that fixes
it. Our RT is mostly functional except it prompts for a login if you select
another queue from the homepage (it goes to the queue fine) and then try to
open any of the tickets. Attempting to open that ticket will force a login.
After a successful login, it goes to the ticket. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Centos 4.6<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Mysql 4.1.20-3.RHEL4.1.el4_6<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>RT 3.8.1<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>We did 3.6.6 to 3.8.0 to 3.8.1 with all db
upgrades in between. If anyone knows a fix, I’d appreciate it.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:City w:st="on"><st1:place w:st="on"><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Trent</span></font></st1:place></st1:City><font size=2
color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Steve Hopps<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, August 28, 2008
12:16 PM<br>
<b><span style='font-weight:bold'>To:</span></b>
rt-users@lists.bestpractical.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [rt-users] RT
requiring login for every click</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Firefox 3.0.1, IE
7.0.5730.11 both behave the same, and I'm running MYSQL 5.0.51a-3ubuntu5 and
have been since Day 1. I performed the DB updates when upgrading from 3.6.6 to
3.8.0, and I also ran the update when going from 3.8.0 to <a
href="http://3.8.1.">3.8.1.</a><br>
<br>
-Steve<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Thu, Aug 28, 2008 at 2:03 PM, Kenneth Crocker <<a
href="mailto:KFCrocker@lbl.gov">KFCrocker@lbl.gov</a>> wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Steve,<br>
<br>
<br>
What DataBase are you using and what browser?<br>
<br>
<br>
Kenn<br>
LBNL<br>
<br>
On 8/28/2008 11:46 AM, Steve Hopps wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I'm also having this problem since upgrading from 3.8.0 to <a
href="http://3.8.1." target="_blank">3.8.1.</a> <<a href="http://3.8.1"
target="_blank">http://3.8.1</a>.> The //Apache::Session::File// work-around
does fix this but it behaves differently than it used to, and I'm concerned
about security with this setting turned on.<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
<br>
<br>
Anyone had any luck solving this? The suggestion below didn't apply to me<br>
<br>
-Steve<br>
<br>
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Marco,<br>
<br>
I had a similar problem after the 3.8.1 upgrade even though my database was<br>
updated correctly, and I saw the same problem with the file session<o:p></o:p></span></font></p>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-right:0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>handler. I was actually able to fix my issue by taking a trailing
slash off<br>
my $WebBaseURL. It seemed like URLs with multiple // in them were<br>
resulting in the extra login prompts. So, that might be something to look<o:p></o:p></span></font></p>
</blockquote>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-right:0in'>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>at if you've exhausted all the other possibilities. Worked for
me.<br>
<br>
-- Matt<br>
<br>
<br>
On Thu, Aug 28, 2008 at 6:02 AM, Marco Avvisano <<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>marco.avvisano at <a href="http://regione.toscana.it" target="_blank">regione.toscana.it</a>
<<a href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>>>
wrote:<o:p></o:p></span></font></p>
</div>
</blockquote>
<div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-right:0in'>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
/<o:p></o:p></span></font></p>
</blockquote>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>/>/ I have the same problem but not for every click<br>
/>/<br>
/>/ RT 3.8.1<br>
/>/ Mysql 4.1.22<br>
/>/ OS: Linux 2.4.21-37.ELsmp<br>
/>/<br>
/>/ any suggestions<br>
<br>
/>/<br>
/>/ thanks<br>
/>/<br>
/>/ Marco<br>
/>/<br>
/>/ ----- Original Message -----<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>/>/ From: "Ruslan Zakirov" <ruz at <a
href="http://bestpractical.com" target="_blank">bestpractical.com</a> <<a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>>><br>
<br>
/>/ To: "Mark Hazen" <markh at <a href="http://intechgra.com"
target="_blank">intechgra.com</a> <<a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>>><br>
/>/ Cc: <rt-users at <a href="http://lists.bestpractical.com"
target="_blank">lists.bestpractical.com</a> <<a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>>><br>
<br>
/>/ Sent: Wednesday, August 06, 2008 10:34 PM<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
/>/ Subject: Re: [rt-users] RT requiring login for every click<br>
/>/<br>
/>/<br>
/>/ >I saw your followups on this issue, but I want to comment this.<br>
<br>
/>/ ><br>
/>/ > Yes, these fixes I was talking about have been integrated into
3.8.0<br>
/>/ > and as well several fixes would be in 3.8.1 (3.8.1rc1 is available
at<br>
/>/ > this moment for download from our server).<br>
<br>
/>/ ><br>
/>/ > Affects: RT on mysql 4.1 and newer with utf8 as default DB charset<br>
/>/ > WHEN RT's DB was created, changing mysql options would not help
much<br>
/>/ ><br>
/>/ > Symptoms: constant login requests on every action<br>
<br>
/>/ ><br>
/>/ > Check: change session handler to Apache::Session::File, if problem<br>
/>/ > goes away then it's this issue.<br>
/>/ ><br>
/>/ > Otherwise issue is different and needs more investigation. In this<br>
<br>
/>/ > case (according to Mark's further comments) situation is different.<br>
/>/ ><br>
/>/ > Hope this would help isolate different problems in future.<br>
/>/ ><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>/>/ > On Tue, Aug
5, 2008 at 5:24 AM, Mark Hazen <markh at <a href="http://intechgra.com"
target="_blank">intechgra.com</a> <<a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>>>
wrote:<br>
<br>
/>/ >> Hiya folks,<br>
/>/ >><br>
/>/ >> I saw this mentioned on the list a couple months back, but
under Gentoo,<br>
/>/ >> and while the issue was related to the MySQL language
configuration,<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>/>/ >> there was a note from ruz at bp <<a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>>
stating that this was an issue related the<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
/>/ >> default charset setting for MySQL (under Gentoo, though) which
had been<br>
<br>
/>/ >> addressed for the next release (under 3.6, so it'd be
incorporated into<br>
/>/ >> 3.8 I'm guessing).<br>
/>/ >><br>
/>/ >> When a user (admin user in this case) logs in, they get the
home page,<br>
<br>
/>/ >> but any subsequent clicks bring the login page up again. The
system and<br>
/>/ >> Apache logs don't reveal any errors, just a successful login
message<br>
/>/ >> when the logins are made.<br>
<br>
/>/ >><br>
/>/ >> I've checked the database and the cookie, and the RT_SID is
identical<br>
/>/ >> and being updated with each request. We did have
default-character-set<br>
/>/ >> as utf8 as recommended for Dovecot on the same machine, but
I've<br>
<br>
/>/ >> commented that out and restarted all associated services, and
we still<br>
/>/ >> have the multiple login requests.<br>
/>/ >><br>
/>/ >> I'm attaching my my.cnf file below in case that's the culprit;
I do<br>
<br>
/>/ >> appreciate any suggestions that might help here.<br>
/>/ >><br>
/>/ >><br>
/>/ >> Environment:<br>
/>/ >> RT: 3.8.0<br>
/>/ >> OS: Oracle Linux 5.2 (RHEL5
equivalent)<br>
<br>
/>/ >> DB: MySQL 5.0.45<br>
/>/ >> Web Server: Apache/2.2.3<br>
/>/ >><br>
/>/ ><br>
/>/ > [snip]<br>
/>/ ><br>
/>/ > --<br>
/>/ > Best regards, Ruslan.<br>
<br>
/>/ > _______________________________________________<br>
/>/ > <a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
<br>
/>/ ><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>/>/ > Community help: <a href="http://wiki.bestpractical.com"
target="_blank">http://wiki.bestpractical.com</a> <<a
href="http://wiki.bestpractical.com/" target="_blank">http://wiki.bestpractical.com/</a>><br>
/>/ > Commercial support: sales at <a href="http://bestpractical.com"
target="_blank">bestpractical.com</a> <<a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>><br>
<br>
/>/ ><br>
/>/ ><br>
/>/ > Discover RT's hidden secrets with RT Essentials from O'Reilly
Media.<br>
/>/ > Buy a copy at <a href="http://rtbook.bestpractical.com"
target="_blank">http://rtbook.bestpractical.com</a> <<a
href="http://rtbook.bestpractical.com/" target="_blank">http://rtbook.bestpractical.com/</a>><o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
/>/ _______________________________________________<br>
/>/ <a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a><br>
<br>
/>/<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>/>/ Community help: <a href="http://wiki.bestpractical.com"
target="_blank">http://wiki.bestpractical.com</a> <<a
href="http://wiki.bestpractical.com/" target="_blank">http://wiki.bestpractical.com/</a>><br>
/>/ Commercial support: sales at <a href="http://bestpractical.com"
target="_blank">bestpractical.com</a> <<a
href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users"
target="_blank">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</a>><br>
<br>
/>/<br>
/>/<br>
/>/ Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<br>
/>/ Buy a copy at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a>
<<a href="http://rtbook.bestpractical.com/" target="_blank">http://rtbook.bestpractical.com/</a>><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
/>/<br>
/<br>
<br>
<br>
------------------------------------------------------------------------<br>
<br>
_______________________________________________<br>
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<br>
Community help: <a href="http://wiki.bestpractical.com" target="_blank">http://wiki.bestpractical.com</a><o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy
at <a href="http://rtbook.bestpractical.com" target="_blank">http://rtbook.bestpractical.com</a><o:p></o:p></span></font></p>
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