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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hi,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I
would like to change the size of the message box that is shown when you update
a ticket. It’s currently around 10 lines high. In the RT_SiteConfig.pm
file I changed the MessageBoxHeight variable to 30 but this doesn’t seem
to have made a difference – either it’s the wrong thing to change
or it just isn’t working for me.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Also
in the message box when I hit enter the cursor moves two lines rather than just
one. I changed the MessageBoxWrap value from HARD to SOFT thinking this would
resolve it, however it didn’t.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>In
both cases above I did restart apache after updating the RT_SiteConfig,pm file<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I’m
using RT 3.8.1 with RTFM installed (not sure of version but it was only
installed yesterday so will be the latest).<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Kind
regards,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Paul
Broadwith (MBCS)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Blue
Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2008</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><img
width=166 height=70 id="Picture_x0020_1"
src="cid:image001.jpg@01C9093A.D37345B0" alt="blueivy_logo_emailsig.jpg"><o:p></o:p></span></p>
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<td width=349 valign=top style='width:261.85pt;padding:0cm 5.4pt 0cm 5.4pt'>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Tel.:</span></b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> 01955 698203<o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Windows
Messenger:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>
<a href="mailto:paul.broadwith@blueivy.co.uk"><span style='color:windowtext'>paul.broadwith@blueivy.co.uk</span></a><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Web:</span></b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <a
href="http://www.blueivy.co.uk"><span style='color:windowtext'>http://www.blueivy.co.uk</span></a><o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<P>Blue Ivy Limited is a limited company registered in Scotland.<BR>Registered company number: SC 221649.<BR>Registered VAT number: GB 774 8460 88.<BR>Registered Office: 67 Kelburn Street, Barrhead, Glasgow, G78 1LD</P>
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