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Erik thank you very much for the suggestion. Definitely another option
to use!<br>
<br>
Alan<br>
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Peterson, Erik wrote:
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<pre wrap="">Thanks so much! I just found out where to modify the subject and it worked
perfectly!!! :)
In case someone is looking for the same answer in the future, ticket
"Subject:" can be modified after clicking on "The Basics" for that ticket.
The change is logged.
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<pre wrap=""><!---->
You could also set up a custom field for summary which isn¹t tied to a
particular transaction, but to an individual ticket.
Then it could be modified much as Subject would be.
Hope that¹s helpful
Erik
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