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Thanks so much! I just found out where to modify the subject and it
worked perfectly!!! :)<br>
<br>
In case someone is looking for the same answer in the future, ticket
"Subject:" can be modified after clicking on "The Basics" for that
ticket. The change is logged.<br>
<br>
Alan<br>
<br>
Emmanuel Lacour wrote:
<blockquote cite="mid:20080903153902.GV3267@easter-eggs.com" type="cite">
<pre wrap="">On Wed, Sep 03, 2008 at 11:31:02AM -0400, Alan Cheng wrote:
</pre>
<blockquote type="cite">
<pre wrap="">This RT user of ours used a different open source ticketing system
before. That system allows modifications to the "Summary" (almost
equivalent to the email Subject:), "Note" and "Description". With this
feature the user found it easy to update a ticket for future search
without sifting through all the comments. I believe the system logs the
modifications so we know which user touched the Summary I guess. But I
don't believe it records exactly what changes were made so this still
isn't good enough for auditing purpose...
Will modifying the email subject line for a RT ticket break all the
links (data, attachments, etc...)? Just curious...
</pre>
</blockquote>
<pre wrap=""><!---->
Modifying a ticket subject through the UI is of course allowed and
logged, there is no "RT" side effect on doing this.
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</pre>
</blockquote>
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