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<TITLE>RE: [rt-users] Quick Search in 3.8.1 doesn't include Resolved Status</TITLE>
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<P><FONT SIZE=2>Thanks Greg for the tip. That does work :) And I completely understand where you're coming from. On our end when we're searching for a ticket, 99% of the time its to look for something that's already been done/resolved (end users calling for status, etc).<BR>
<BR>
Thanks<BR>
Helmuth<BR>
<BR>
<BR>
-----Original Message-----<BR>
From: Greg Evans [<A HREF="mailto:gevans@hcc.net">mailto:gevans@hcc.net</A>]<BR>
Sent: Thu 9/4/2008 6:42 PM<BR>
To: Helmuth Ramirez; 'Jesse Vincent'<BR>
Cc: rt-users@lists.bestpractical.com<BR>
Subject: RE: [rt-users] Quick Search in 3.8.1 doesn't include Resolved Status<BR>
<BR>
They can still search resolved by using a format like '<search term><BR>
resolved' I have the same issue, in which we need to search resolved tickets<BR>
as it makes it much easier to find someone since most of the people that<BR>
call us don't have a clue what their email is (hard to believe I know) or<BR>
have 10 different emails that they give us<BR>
<BR>
Greg Evans<BR>
Hood Canal Communications<BR>
(360) 898-2481 ext.212<BR>
-----Original Message-----<BR>
From: rt-users-bounces@lists.bestpractical.com<BR>
[<A HREF="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</A>] On Behalf Of Helmuth<BR>
Ramirez<BR>
Sent: Thursday, September 04, 2008 3:03 PM<BR>
To: Jesse Vincent<BR>
Cc: rt-users@lists.bestpractical.com<BR>
Subject: Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved<BR>
Status<BR>
<BR>
I'd love to say I'd write the patch, but sadly Perl (or any coding for<BR>
that matter) is not my strong point. Not from a lack of trying though,<BR>
I went out and bought a Perl book just to help me understand RT better<BR>
:) Unfortunately I haven't used it yet :(<BR>
<BR>
Oh well, I'll tell them they'll have to use the standard Tickets section<BR>
for their searches going forward.<BR>
<BR>
Thanks Jesse for the quick response.<BR>
Helmuth<BR>
<BR>
-----Original Message-----<BR>
From: Jesse Vincent [<A HREF="mailto:jesse@bestpractical.com">mailto:jesse@bestpractical.com</A>]<BR>
Sent: Thursday, September 04, 2008 5:58 PM<BR>
To: Helmuth Ramirez<BR>
Cc: rt-users@lists.bestpractical.com<BR>
Subject: Re: [rt-users] Quick Search in 3.8.1 doesn't include Resolved<BR>
Status<BR>
<BR>
<BR>
<BR>
<BR>
On Thu, Sep 04, 2008 at 05:53:41PM -0400, Helmuth Ramirez wrote:<BR>
> Hi everyone,<BR>
><BR>
> A couple of my users noticed our newly upgraded version of RT (3.8.1)<BR>
> handles the quick searches differently from past versions (3.6.3).<BR>
When<BR>
> they perform a Quick Search, it does not search on Resolved tickets<BR>
> anymore. The quick search was how we were able to quickly pull up<BR>
> historical resolved tickets. Is this something I can turn on globally<BR>
> somewhere?<BR>
<BR>
I'd take a patch to make it configurable, but generally, we've found<BR>
that more often than not, users want to search current tickets quickly.<BR>
Limiting it to only open tickets makes the actual search much faster and<BR>
less cluttered.<BR>
<BR>
><BR>
> <BR>
><BR>
> Cheers!<BR>
><BR>
> <BR>
><BR>
> Helmuth Ramirez<BR>
><BR>
> <BR>
><BR>
<BR>
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><BR>
><BR>
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