<div dir="ltr">Some additional information:<br><br>This is really confusing - I apologize in advance:<br><br>The blank Web page scenario is not confined to clicking on a queue. In fact, I can now click on all queues without seeing this behavior - I have no idea what's different (other than I have rebooted my own machine - since it's been over the weekend). My DBA can also view all queues. However, the problem persists at other spots - for example, when sorting a queue. If I sort my own queue, I am taken to a blank screen. I can hit the back button once, and then if I select a link from that screen (like if I try to open a ticket), I get the login prompt - then I am taken to the ticket. If I try to sort the DBA queue, I am taken to the blank page and even though I can hit the back button once, I cannot click any links - they all take me to a blank Web page with no content. I have to remove the cookie to continue.<br>
<br>The blank Web pages have absolutely no content - View Source produces a blank page. Interestingly, the Status link looks malformed - here it is:<br><br><a href="http://myserver/rt/Search/Results.html?Format=%0A%20%20%20%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%20%20%20%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0A%20%20%20Status%2C%0A%20%20%20QueueName%2C%20%0A%20%20%20OwnerName%2C%20%0A%20%20%20Priority%2C%20%0A%20%20%20%27__NEWLINE__%27%2C%0A%20%20%20%27%27%2C%20%0A%20%20%20%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0A%20%20%20%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%20%20%20%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0A%20%20%20%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0A%20%20%20%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&Order=ASC&OrderBy=Status&Page=1&Query=Queue%20%3D%20%27dba%27%20AND%20(Status%20%3D%20%27open%27%20OR%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27stalled%27)&Rows=50">http://myserver/rt/Search/Results.html?Format=%0A%20%20%20%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%0A%20%20%20%27%3Cb%3E%3Ca%20href%3D%22__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%0A%20%20%20Status%2C%0A%20%20%20QueueName%2C%20%0A%20%20%20OwnerName%2C%20%0A%20%20%20Priority%2C%20%0A%20%20%20%27__NEWLINE__%27%2C%0A%20%20%20%27%27%2C%20%0A%20%20%20%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%0A%20%20%20%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C%0A%20%20%20%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%0A%20%20%20%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%0A%20%20%20%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27&Order=ASC&OrderBy=Status&Page=1&Query=Queue%20%3D%20%27dba%27%20AND%20(Status%20%3D%20%27open%27%20OR%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27stalled%27)&Rows=50</a><br>
<br>Any ideas what's happening? My initial thoughts were that it was permission related - like I was trying to access something that I just didn't have rights to (I should have rights to everything in the system, but that doesn't mean I've properly configured it :) ). I've searched all through the wiki and the listserv and don't see anything obvious. <br>
<br>ANY help would be greatly appreciated.<br><br>Thanks!<br>-Chris<br><br><div class="gmail_quote">On Fri, Sep 5, 2008 at 11:07 AM, Chris Nelson <span dir="ltr"><<a href="mailto:cnelson@delivra.com">cnelson@delivra.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div dir="ltr">Greetings. <br><br>I am running RT 3.8.1 on an Ubuntu server (specs below). I just upgraded from 3.6. Unfortunately, I am a Linux novice - so, my apologies in advance. Here is the situation:<br>
<br>I have 4 queues. I created 2 User Groups. I am a member of the IT Group. I have granted the IT Group every right available. I am also a member of the AdminCC group on the DBA Queue (along with my DBA). Now, when I click on his queue, I get a blank screen - literally an empty Web page. The URL string appears correct in the Address bar, but there is no content on the page. At that point, when I click the Back button, or close the browser and reopen - the screen stays blank as long as anything that begins with my RT URL remains in the address bar. (I do not have a problem browsing to other Web pages, like Google - it's just the RT instance that I can no longer view). I figured out that if I go into FireFox settings (I'm running FF 3, btw) and delete the cookie, I can then go back to my RT instance, log in and continue (as long as I don't go to his queue). Interestingly, he has the same problem if he clicks on the IT queue. We can both view the default "General" queue just fine.<br>
<br>I'm really stumped. I just upgraded last night - and I should note that these problems did not exist before then. I struggled to get the update complete (just because I'm such a Linux newbie) - but am extremely excited about the new look/feel. The only other anomoly I noticed is that I'm logging in more than I ever have before - for one example, sometimes if I click on the Configuration Page, I have to login before it takes me there - etc. I never had to do that before. This leads me to believe that these problems are related to authentication, but I have no idea where to begin.<br>
<br>Server Info:<br><ul><li>Ubuntu: 7.0.4 fiesty</li><li>Apache: 2.2.3</li><li>Perl: 5.8.8</li><li>MySQL: 5.0.38-Ubuntu_0ubuntu1-log Ubuntu 7.04 distribution</li><li>I have not enabled the GUI and do not intend to do so</li>
<li>When I ran the configuration, I changed the prefix to /opt/rt3.8/<br></li></ul>Thanks so much for you time - I sincerely appreciate it!<br>-Chris<br></div>
</blockquote></div><br></div>