<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 TRANSITIONAL//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; CHARSET=UTF-8">
<META NAME="GENERATOR" CONTENT="GtkHTML/3.16.1">
</HEAD>
<BODY>
Hi All,<BR>
<BR>
ubuntu server 7.10<BR>
apache 2.2.4<BR>
RT 3.8.1<BR>
perl v5.8.8<BR>
<BR>
this is my first posting, so let me know if i've done anything against protocol.<BR>
<BR>
Ok, so i've had an installation of RT3.6 (from source - i didnt know it was in repository) running for about 3 weeks now, no worries. And i saw that i'd missed the upgrades provided with v3.8, so i've attempted to install this on a virtual machine for deployment in a virtual environment.<BR>
<BR>
the install for RT3.8.1 though seems much harder/messier. everything went well, following from the readme in the .tar.gz package, until i got to the Web Installation section. <BR>
<BR>
Now i've been using linux now for 6months, and apache virtual hosts do my head in. i didnt find the instructions in the readme particularly clear either...<BR>
<BR>
so.. in my ..apache2/sites-available folder i've left the 'default' file, and added another one for the RT site called example.com.conf (historical reasons) and dumped in the config listed in the readme (see bottom of this post). then i a2ensite'd it and restarted apache<BR>
<BR>
result?<BR>
<BR>
error 500 when i browse to the site (using lynx on the local machine, I've also set a mapping from example.com to 127.0.0.1 in /etc/hosts)<BR>
<BR>
now, if i comment out the bit in the virtual hosts file that says:<BR>
<BR>
<Location /><BR>
SetHandler perl-script<BR>
PerlResponseHandler RT::Mason<BR>
</Location><BR>
<BR>
then when i go to the site with lynx, i get the RT webdir, but with the warning message saying i havent installed lib_perl/fastcgi etc<BR>
<BR>
so i guess i'm missing either one of the perl modules... though i'm sure i got all of them when i did the make test during the install....<BR>
<BR>
....<BR>
<BR>
STUFF I'VE TRIED<BR>
* i've tried updating mod_perl to the <A HREF="http://search.cpan.org/~pgollucci/mod_perl-2.0.3/">latest version</A> , but i couldnt get this to run because it was looking for something in httpd.conf instead of apache2.conf (where ubuntu puts all the conf stuff)<BR>
* i've tried removing the all the info from the 'default' file from ../apache2/sites-available and replacing it with the config from the README <A HREF="http://www.gossamer-threads.com/lists/rt/users/77770?page=last">as per this post</A> (and removing the example.conf entry) <BR>
* i've tried reinstalling HTML::Mason from CPAN<BR>
<BR>
so yeah.. would appreciate any help on this one.. as i'm way out of my depths..<BR>
<BR>
Cheers,<BR>
<BR>
ps here's the config i've been using from the README file:<BR>
<BR>
mod_perl 2.xx<BR>
-------------<BR>
<BR>
WARNING: mod_perl 1.99_xx is not supported.<BR>
<BR>
Add a few lines to your Apache 2.xx configuration file, so that<BR>
it knows where to find RT:<BR>
<BR>
<VirtualHost example.com><BR>
ServerName supportrt.ourdomain.com<BR>
<BR>
DocumentRoot /opt/rt3/share/html<BR>
AddDefaultCharset UTF-8<BR>
<BR>
# optional apache logs for RT<BR>
# ErrorLog /opt/rt3/var/log/apache2.error<BR>
# TransferLog /opt/rt3/var/log/apache2.access<BR>
<BR>
PerlRequire "/opt/rt3/bin/webmux.pl"<BR>
<BR>
<Location /NoAuth/images><BR>
SetHandler default<BR>
</Location><BR>
<Location /><BR>
SetHandler perl-script<BR>
PerlResponseHandler RT::Mason<BR>
</Location><BR>
</VirtualHost><BR>
<BR>
<TABLE CELLSPACING="0" CELLPADDING="0" WIDTH="100%">
<TR>
<TD>
<PRE>
--
Calvin Chiang
Network Admin
Utilyx
1st Floor, 55 North Wharf Road
Paddington
London, W2 1LA
Tel: 020 7087 8673
<A HREF="http://www.utilyx.com">www.utilyx.com</A>
</PRE>
</TD>
</TR>
</TABLE>
<BR>
______________________________________________________________________<BR>
"Utilyx" is the trading name of "Utilyx Limited" and "Utilyx Risk Management Limited" (URML). URML is authorised and regulated by the Financial Services Authority (FSA). This message contains information that may be privileged or confidential and is the property of Utilyx. It is intended only for the person to whom it is addressed. No confidentiality or privilege is waived or lost by any mistransmission. Any views or opinions expressed in this message are solely those of the author and do not necessarily represent those of Utilyx. Unless otherwise stated, any pricing information given in this message is indicative only and does not constitute an offer to deal at any price quoted. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.<BR>
______________________________________________________________________<BR>
This email has been scanned by the MessageLabs Email Security System.<BR>
For more information please visit http://www.messagelabs.com/email <BR>
______________________________________________________________________<BR>
</BODY>
</HTML>